Refund by Online Bank Transfer
Overview
Refund by Online Bank Transfer allows merchants to offer shoppers the option to receive refunds directly to their bank accounts or other online payment methods. This guide will walk you through the setup process for sellers and the refund request process for shoppers.
How to enable Refund by Online Bank Transfer?
Step 1: Go to Settings > Resolution
- Enable “Refund by Online Bank Transfer” toggle
- Add description text (optional)
Step 2: Set up settings for Online Bank Transfer
- By default, three payment methods are available: PayPal, Bank Transfer, and Debit Card.
- You must enable at least one payment method.
- To enable/disable methods
- Check/uncheck the boxes next to each payment method.
Step 3: Save changes > Preview on Return Page
How it works?
In Returns Portal
- In the “Refund Resolution” step, select “Refund to Online Bank Transfer”.
- If the merchant has enabled multiple payment methods: Shopper will see a dropdown list to choose the preferred method.
- After select the prefered payment method, shopper need to fill the payment details.
PayPal
- PayPal email address
Bank Transfer
- Account Type (Checking or Savings)
- Account Holder Name
- Bank Name
- Routing Number
- Account Number
- Bank Address
Debit Card
- Card Number
- Expiration Date
PayTM
- UIC ID
In Synctrack Admin
- View Refund by Online Bank Transfer as resolution of return request.
- After approving request, Synctrack will show the information for merchant to review and process the refund on your own.
- After approving the request, merchant click to refund and mark as refunded
Customer Experience
Who can use the Feature?
Available on Professional plan
Updated on: 22/01/2026
Thank you!