Set up Notifications & Alerts

Notifications & Alerts lets you automatically send shipment status emails and manage notification content for both customers and your internal team.

With this feature, you can:

• Choose which shipment statuses trigger emails
• Customize email subjects and content
• Receive internal alerts about shipment issues
• Use Shopify Flow for advanced automation scenarios

Access Notifications & Alerts

From your Shopify Admin:

1. Open Synctrack OrderTrack
2. Select Notifications & Alerts

You will see three tabs:

• To customers – Emails sent to customers
• To yourself – Internal alert emails for merchants
• Sending history – Email delivery history

To customers – Customer email notifications

1. Set up sender email

The sender email is the address used to send shipment notifications to customers.

You can choose:

• [email protected] (default)
• Your business email (recommended)

Connect your own email

1. Click Edit in the Sender email section
2. Select Use your email as sender
3. Enter your email address and sender name
4. Check your inbox and verify the email
5. Click Connect

Note: Emails marked as Not verified can’t be used to send notifications.

2. Manage shipment notifications

In Manage shipment notifications, you can:

• Enable or disable emails by shipment status
• Customize the subject and content for each status

Supported statuses include:

• Information received
• In transit
• Out for delivery
• Available for pickup
• Delivered
• Failed attempt
• Exception
• Expired

3. Edit notification templates

Click the ✏️ icon next to a status to edit its email template.

Available settings

• Enabled: Turn the email on or off
• Status: Shipment status
• Send to: Recipient type (Customer or Yourself)
• Subject: Email subject line
• Content: Drag and drop email editor

Helpful actions

• Insert tags: Add dynamic data like customer name or tracking number
• Reset to default: Restore the default template
• Send test email: Preview the email before enabling it

To yourself – Internal merchant alerts

The To yourself tab is used for internal notifications and is not visible to customers.

1. Recipient email

• Enter the email address that should receive alerts
• Default value is your store email

2. Common use cases

• Alert when a shipment hasn’t started after several days
• Alert when a shipment stays In transit too long
• Notifications for exceptions or failed delivery attempts

Templates can be edited the same way as customer emails.

Sending history

The Sending history tab allows you to:

• Review sent emails
• Check delivery status
• Troubleshoot cases where emails were not received

Best practices

• Enable only necessary statuses to avoid over-notifying customers
• Always send a test email after editing a template
• Use your store name as the sender name for better trust
• For advanced logic (delays, conditions, multi-step actions), use Shopify Flow

Updated on: 30/12/2025