‼️ TikTok Shop sync issues
This document provides a list of sync issues associated with uploading products on TikTok Shop.
Product Data
(validation errors) | Problems caused by missing required information, incorrect formatting, or data exceeding character limits. |
Inventory & logistics | Discrepancies between Shopify and TikTok Shop stock levels, insufficient inventory for syncing or inventory-
related issues.
Warehouse issues. |
Network | Problems with the communication between client side and the TikTok server side. |
DETAILS:
Category | Issue | Description | Suggested solution |
---- |
Product
data | Invalid product
name | The product name you provided is either too short (less
than 25 characters) or too long (more than 255 characters) | Ensure your product name falls within
the allowed character limit (25 - 255
characters) |
| Missing product
images | You haven't included the required number of product
images | It's recommended by TikTok Shop to
include at least 5 images to adequately
represent your product |
| Unsupported
image format/size | The image format you uploaded is not supported
(GIF/WEBP)
The image dimensions are too small (minimum
600x600 pixels) or too large (maximum 20000x20000
pixels) | Only JPG, JPEG and PNG formats are
supported with a minimum of 600x600
pixels, a maximum of 20000x20000
pixels and a maximum file size of 5MB |
| Category
unavailable | The product category you selected is prohibited on TikTok
Shop | Choose a different category that
complies with TikTok Shop's product
listing guidelines and content
guidelines |
| Incorrect category | A product is placed under a category and/or subcategory
that does not match the actual product sold. For example,
categorizing food products under the "kitchenware"
category will be considered as an "Incorrect Category"
choice. | Choose correct category that matches
the product's function and description.
See Product Categorisation |
| Missing product
description | You haven't provided a description for your product | Add a product description to your
product. Remember to follow TikTok
Shop’s product listing guidelines and
content guidelines |
| Incorrect product
description | Brief rules of description:
Must conform to HTML syntax
Currently only supports <p><img><ul><li> tags
Tags cannot be nested
Up to 30 images.
This field character limit needs to be within 10000
characters & no less than 30 words.
It is recommended to avoid using Chinese because the
copy will be displayed to local users.
The following rich formats will not cause listing product
error but will get lost on TikTok Shop:
Bold
Underline
Italics
Fonts
Font size
Font color
Text alignment(center/right/left)
Line height/word spacing
Serial number
Emoji | Ensure that the product description
contains all product information
required by applicable laws &
regulations and follows TikTok Shop’s
product listing guidelines |
| Product
description
contains non-local
language | Currently, TikTok Shop does not support product
descriptions in Mandarin. Only English and Malay are
supported | Modify product description on the store
and try again |
| Missing size chart | Currently, TikTok Shop does not support product
descriptions in Mandarin. Only English and Malay are
supported | Modify product description on the store
and try again |
| Missing size chart | The product category you selected requires a size chart to
be uploaded | Provide a size chart that accurately
reflects the product's dimensions |
| Variant option
name too long | The name you provided for a variant option (e.g., size or
color) exceeds the character limit (35 characters) | Shorten the option name to comply
with the limit |
| Product price set
to zero | You haven't set a price for your product | Enter a valid retail price for your
product |
| Invalid product
price | The price you entered for your product is either too
expensive or too cheap to be accepted by TikTok Shop | Ensure the price falls within a
reasonable range |
| Invalid SKU | The SKU you provided is invalid | An SKU can only contain alphanumeric
characters and cannot exceed 50
characters |
| Too many SKUS | A single product cannot have more than 100 different
SKUs | |
| Missing product
identifier | Product identifier code (GINT/UPC/EAN/ISBN) is required
on TikTok | Provide the appropriate product
identifier depending on the product
category. Ensure the format is correct
(e.g., 13 digits for EAN) |
| Invalid product
identifier format | The product identifier code (GINT/UPC/EAN/ISBN) is in an
incorrect format | Ensure the identifier code meets the
required format (EAN: 8, 13, or 14
digits; GTIN: 14 digits; ISBN: 13 digits;
UPC: 12 digits) |
Category | Issue | Description | Suggested solution |
---- |
Product
data | Duplicate product
identifier | The product identifier code is duplicated across different
variants | Ensure each variant has a unique
identifier code |
Product inventory
exceeds limit | The quantity you entered for the product exceeds the
maximum inventory limit allowed on TikTok Shop (999,999
per SKU) | Reduce the quantity or consider
splitting the inventory into multiple SKU |
| Deactivated/delet
ed product | The product you're trying to upload might be deactivated
or deleted on TikTok Shop | Verify the product status before
uploading |
| Excessive variant
count | The product has more variants than allowed | Reduce the number of variants to meet
the allowed limit (typically 100 variants
per product) |
| Product package
weight exceeds
limit | The product's weight cannot be less than 0.1KG and
exceed 100KG | Adjust the product's weight to fall
within the allowed limit (typically 100
kg or 220 lb) |
There is an error connecting to the warehouse.
Warehouses could be set error on TikTok | Check the warehouse settings on
TikTok Shop and ensure they are
correct |
| Missing
warehouse
information | Required warehouse information is missing | Add the missing warehouse
information in the settings of TikTok
Seller Center |
Probation period
upload limit
reached | The shop is on the probation period with a maximum daily
upload limit. During this stage, you can publish up to 200
products each day. | Wait until the next day to upload more
products. Understanding the new shop
probation period of TikTok here |
| Daily product
upload limit
reached | Once you graduate from probation, you are not subject to
order limits but are limited to 1,000 product uploads per
day. | Wait until the next day to upload more
products |
| Issue category | Description |
|---|---|
| Authentication | Issues related to API keys or authorization between Shopify and TikTok Shop. |
Product Data
(validation errors) | Problems caused by missing required information, incorrect formatting, or data exceeding character limits. |
Inventory & logistics | Discrepancies between Shopify and TikTok Shop stock levels, insufficient inventory for syncing or inventory-
related issues.
Warehouse issues. |
Network | Problems with the communication between client side and the TikTok server side. |
DETAILS:
Category | Issue | Description | Suggested solution |
---- |
Product
data | Invalid product
name | The product name you provided is either too short (less
than 25 characters) or too long (more than 255 characters) | Ensure your product name falls within
the allowed character limit (25 - 255
characters) |
| Missing product
images | You haven't included the required number of product
images | It's recommended by TikTok Shop to
include at least 5 images to adequately
represent your product |
| Unsupported
image format/size | The image format you uploaded is not supported
(GIF/WEBP)
The image dimensions are too small (minimum
600x600 pixels) or too large (maximum 20000x20000
pixels) | Only JPG, JPEG and PNG formats are
supported with a minimum of 600x600
pixels, a maximum of 20000x20000
pixels and a maximum file size of 5MB |
| Category
unavailable | The product category you selected is prohibited on TikTok
Shop | Choose a different category that
complies with TikTok Shop's product
listing guidelines and content
guidelines |
| Incorrect category | A product is placed under a category and/or subcategory
that does not match the actual product sold. For example,
categorizing food products under the "kitchenware"
category will be considered as an "Incorrect Category"
choice. | Choose correct category that matches
the product's function and description.
See Product Categorisation |
| Missing product
description | You haven't provided a description for your product | Add a product description to your
product. Remember to follow TikTok
Shop’s product listing guidelines and
content guidelines |
| Incorrect product
description | Brief rules of description:
Must conform to HTML syntax
Currently only supports <p><img><ul><li> tags
Tags cannot be nested
Up to 30 images.
This field character limit needs to be within 10000
characters & no less than 30 words.
It is recommended to avoid using Chinese because the
copy will be displayed to local users.
The following rich formats will not cause listing product
error but will get lost on TikTok Shop:
Bold
Underline
Italics
Fonts
Font size
Font color
Text alignment(center/right/left)
Line height/word spacing
Serial number
Emoji | Ensure that the product description
contains all product information
required by applicable laws &
regulations and follows TikTok Shop’s
product listing guidelines |
| Product
description
contains non-local
language | Currently, TikTok Shop does not support product
descriptions in Mandarin. Only English and Malay are
supported | Modify product description on the store
and try again |
| Missing size chart | Currently, TikTok Shop does not support product
descriptions in Mandarin. Only English and Malay are
supported | Modify product description on the store
and try again |
| Missing size chart | The product category you selected requires a size chart to
be uploaded | Provide a size chart that accurately
reflects the product's dimensions |
| Variant option
name too long | The name you provided for a variant option (e.g., size or
color) exceeds the character limit (35 characters) | Shorten the option name to comply
with the limit |
| Product price set
to zero | You haven't set a price for your product | Enter a valid retail price for your
product |
| Invalid product
price | The price you entered for your product is either too
expensive or too cheap to be accepted by TikTok Shop | Ensure the price falls within a
reasonable range |
| Invalid SKU | The SKU you provided is invalid | An SKU can only contain alphanumeric
characters and cannot exceed 50
characters |
| Too many SKUS | A single product cannot have more than 100 different
SKUs | |
| Missing product
identifier | Product identifier code (GINT/UPC/EAN/ISBN) is required
on TikTok | Provide the appropriate product
identifier depending on the product
category. Ensure the format is correct
(e.g., 13 digits for EAN) |
| Invalid product
identifier format | The product identifier code (GINT/UPC/EAN/ISBN) is in an
incorrect format | Ensure the identifier code meets the
required format (EAN: 8, 13, or 14
digits; GTIN: 14 digits; ISBN: 13 digits;
UPC: 12 digits) |
Category | Issue | Description | Suggested solution |
---- |
Product
data | Duplicate product
identifier | The product identifier code is duplicated across different
variants | Ensure each variant has a unique
identifier code |
| Category | Issue | Description | Suggested solution |
|---|---|---|---|
| Inventory |
exceeds limit | The quantity you entered for the product exceeds the
maximum inventory limit allowed on TikTok Shop (999,999
per SKU) | Reduce the quantity or consider
splitting the inventory into multiple SKU |
| Deactivated/delet
ed product | The product you're trying to upload might be deactivated
or deleted on TikTok Shop | Verify the product status before
uploading |
| Excessive variant
count | The product has more variants than allowed | Reduce the number of variants to meet
the allowed limit (typically 100 variants
per product) |
| Product package
weight exceeds
limit | The product's weight cannot be less than 0.1KG and
exceed 100KG | Adjust the product's weight to fall
within the allowed limit (typically 100
kg or 220 lb) |
| Category | Issue | Description | Suggested solution |
|---|---|---|---|
| Logistics | Invalid warehouse |
Warehouses could be set error on TikTok | Check the warehouse settings on
TikTok Shop and ensure they are
correct |
| Missing
warehouse
information | Required warehouse information is missing | Add the missing warehouse
information in the settings of TikTok
Seller Center |
| Category | Issue | Description | Suggested solution |
|---|---|---|---|
| Quota |
upload limit
reached | The shop is on the probation period with a maximum daily
upload limit. During this stage, you can publish up to 200
products each day. | Wait until the next day to upload more
products. Understanding the new shop
probation period of TikTok here |
| Daily product
upload limit
reached | Once you graduate from probation, you are not subject to
order limits but are limited to 1,000 product uploads per
day. | Wait until the next day to upload more
products |
Updated on: 03/12/2024
Thank you!