Delivery statuses help you and your customers stay informed about where an order is during its shipping journey. Synctrack automatically tracks each shipment and updates its status in real time based on information from the shipping carrier.

Common delivery statuses

Here’s what each delivery status means in Synctrack:

Status	What it means
Pending	No tracking details are available yet.
Info received	The carrier received a shipping request and is preparing to pick up the package.
In transit	The shipment is on the way to its destination.
Out for delivery	The package has reached the local facility and will be delivered soon.
Delivered	The shipment has been successfully delivered.
Failed attempt	The carrier tried to deliver the package but was unsuccessful.
Exception	There’s an issue — the shipment may be delayed, returned, or lost.
Expired

No tracking updates for 30 days (express) or 60 days (postal); tracking ends.
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What does “Pending” mean?

A Pending status means no tracking data has been provided by the carrier yet. This is common right after a label is created or an order is just handed over.
What Synctrack does:
We automatically re-check for updates every 5 hours, so you don’t have to refresh manually.
If a shipment stays Pending for too long:
Double-check the tracking number for accuracy.
Contact the carrier directly to verify the shipment status.
Contact our support team if you want us to prioritize a specific shipment in our tracking queue.

When does a shipment become “Expired”?

If a shipment remains in Pending without any updates:
After 30 days (for express services), or
After 60 days (for postal services),
Synctrack will mark the shipment as Expired and stop tracking it. This helps keep your dashboard clean and focused on active shipments.

Updated on: 15/05/2025