Synctrack is your all-in-one order tracking solution — built to simplify order management, reduce support workload, and improve customer satisfaction. With real-time updates, smart automations, and actionable insights, you’ll always stay one step ahead.
This guide will walk you through how order tracking works and how Synctrack helps different teams stay efficient and informed.

How order tracking works

Here’s a quick look at how Synctrack fits into the order journey:

1. Order is placed – A customer completes checkout.
2. Order is created – The order is synced into Synctrack from Shopify.
3. Tracking begins – Synctrack starts showing real-time updates from the shipping carrier.
4. Notifications sent – Customers and team members get automatic updates on shipping status.
5. Insights delivered – Analytics help you monitor performance and improve fulfillment workflows.

Built-in value for every team

Whether you're answering customer questions, managing fulfillment, or tracking performance — Synctrack supports your team every step of the way.

Customer support

• See live tracking updates to quickly respond to “Where is my order?”
• Automatically send order confirmation, shipping, and delivery updates
• Customize alerts for delays, exceptions, or failed deliveries

Fulfillment & warehouse

• Use smart workflows to prioritize orders and streamline fulfillment
• Generate shipping labels and track all orders in one place
• Sync with multiple carriers to manage tracking without switching tools

Operations & analytics

• Monitor order volume, delivery rates, and on-time performance
• Create reports and dashboards to guide decisions and spot issues
• Access full order history for audits and process improvements

Updated on: 15/05/2025