Each Synctrack plan comes with a monthly or annual limit on the number of orders it can track. If your store exceeds this quota, Synctrack will continue tracking your orders without interruption, and additional charges may apply based on your usage.

What is an order quota?

Your monthly order quota is the number of orders included in your current subscription plan. You can check your quota and current usage at any time in the Plans section of the app.

What happens if you exceed your quota?

When you hit your plan’s order limit:
Synctrack will stop tracking new orders.
Existing tracked orders will continue to update.
To resume full tracking, you’ll need to upgrade your plan or purchase more quota.
You’ll see a notice in the app when tracking is paused due to a quota limit, along with a link to upgrade immediately.

How to resume tracking

To restore full tracking:
Go to Apps > Synctrack Order Tracking in your Shopify Admin.
Click on the Subscription Plans tab.
Choose a higher plan or purchase additional quota.
Confirm the subscription or quota top-up in the Shopify approval window.
Tracking will resume automatically once the new quota is active.

Tips to avoid tracking disruptions

Keep an eye on your quota in the app dashboard.
Upgrade before peak periods (e.g. holiday sales) if you expect higher volume.
Contact our team if you need a custom plan or help forecasting usage.

Need help?

If you're unsure which plan fits your order volume or need assistance upgrading, contact our support team. We're here to help you stay on track.

Updated on: 15/05/2025