Each Synctrack plan comes with a monthly or annual limit on the number of orders it can track. If your store exceeds this quota, Synctrack will continue tracking your orders without interruption, and additional charges may apply based on your usage.

What is an order quota?

Your monthly order quota is the number of orders included in your current subscription plan. You can check your quota and current usage at any time in the Plans section of the app.

What happens if you exceed your quota?

When your shop reaches its plan’s quota limit:

• Any new shipments beyond the limit will be marked as Over quota and won’t display tracking information, even if they were previously synced.
• Existing shipments within quota will continue updating normally.

If you upgrade your plan, shipments that were previously marked Over quota will automatically resume syncing, starting from the oldest orders first until your new quota is filled.

If you downgrade or cancel your plan, the system will keep your oldest orders active and move the newest ones to Over quota until your orders fit the new limit.

To keep all shipments tracked, you can upgrade your plan or purchase additional quota at any time. You’ll see a notice in the app when tracking is paused due to quota limits.

How to resume tracking

To restore full tracking:

1. Go to Apps > Synctrack Order Tracking in your Shopify Admin.
2. Click on the Subscription Plans tab.
3. Choose a higher plan or purchase additional quota.
4. Confirm the subscription or quota top-up in the Shopify approval window.

Tracking will resume automatically once the new quota is active.

Tips to avoid tracking disruptions

• Keep an eye on your quota in the app dashboard.
• Upgrade before peak periods (e.g. holiday sales) if you expect higher volume.
• Contact our team if you need a custom plan or help forecasting usage.

Updated on: 29/08/2025