If your banner isn’t appearing on the store, even when you think the rules are set correctly, there might be some overlooked conditions.

If none of the rules are showing, it’s usually easier to diagnose the problem. However, if only some rules aren’t displaying, troubleshooting can be more complex. In that case, feel free to contact our support team for assistance.

1. App is not embedded or App block is not added

If the app isn’t displaying correctly, it could be due to a missing integration with your theme.

Possible issues

• The app is not embedded within the current theme.
• The app block hasn’t been added to the theme.

Resolution:

• Review the Setup Checklist: Go to the Home section of the app to verify whether it’s embedded in your current theme.
• Manually check: Open the Theme Editor to ensure the app block has been added to the appropriate page sections.

2. App is embedded but still not displaying on store

For most cases, you can inspect the issue using the browser’s Developer Tools:

• On MacOS, press: ⌥⌘I
• On Windows, press: Ctrl+Shift+C

Once there, navigate to the Console tab to identify any errors or warnings.

Here’s how you can check and resolve common issues:

2.1 No rule is set for the product

Console message: No rule matched condition

This indicates that the banner is not displaying because no applicable rule has been found for the product.

Possible issues (Refer to Section 3 to check specifically):

• The product is not included in any rule.
• The product is specifically excluded from a rule.
• The product belongs to a collection that is excluded from a rule. Note that a product can be part of multiple collections, so check all relevant collections.
• The detected location is not covered by any rule.

Resolution: Review display condition of rules to ensure the product, collection, and location align with the intended rules. Adjust the rules as needed to include the product or collection.

2.2 Product is out of stock

Console message: Out of stock! Current variant's inventory quantity: [inventory]

This indicates that the product variant does not have available stock.

Resolution: To ensure that the banner appears even when the product is out of stock, try enabling the show message when out of stock option in the rule setup. This will allow the banner to display regardless of inventory status.

2.3 App is not set to display on page

Console message: isShowOnCurrrentPage false

This suggests that the app is not configured to display the banner on the current page.

Resolution: Review Display & Position settings to ensure the banner is enabled for the page where you expect it to appear.

2.4 App is not enabled

Console message: enableAppSetting false

This means that the app is currently disabled, preventing any banners from being displayed.

Resolution: Try to activate app. Once activated, the banners should begin displaying as per the configured rules.

2.5 There is no workday

Console message: isValidWorkingDays false

This indicates that no working days have been configured.

Resolution: Review settings of workdays, cut-off time, blackout dates.

3. How to check product information?

You can check product details like its ID, variants, collections, vendor, SKU, inventory location, and quantity to help compare and verify how your display rules are applied. This ensures that products, collections, and inventory locations match the rule conditions you’ve set.

You can access these details directly from the Console tab in your browser’s Developer Tools.

On the product page

Use the following variables in the console to check specific information:

• Product, vendor, and tags: estimatedCurrentProduct
• Selected variant and SKU: estimatedSelectedVariant
• Collections the product belongs to: estimatedProductCollections
• Product metafields: estimatedCurrentProductMetafields
• Variant metafields: estimatedCurrentVariantMetafields
• Inventory location and quantity at that location: estimatedCurrentVariantInventoryLocation
• Inventory quantity: estimatedSelectedVariant or estimatedProductVariantQuantity
• Auto-detected location: estimatedLocationInfo

On the collection page

• Current collection info: estimatedCurrentCollection

Example:

Pricing FAQs

1. How does recurring subscription work?

We follow Shopify’s guidelines for Recurring pricing plans to ensure a smooth and compliant subscription experience.

2. Will I be charged during the trial period of a paid plan?

No, you won’t be charged during the trial period. Free trials postpone the start of an app’s billing cycle for a set number of days. We currently offer a 7-day trial on all paid plans, giving you the chance to explore and test the app before making a commitment.

3. What happens if I downgrade to a free or lower plan?

When you downgrade, any estimate rules that exceed the limits of your new plan will be permanently deleted and cannot be recovered. Additionally, features not included in your selected plan will either stop working immediately or become uneditable. We hope you understand that this action helps streamline our database and improve system performance, allowing us to allocate essential resources for you.

4. If I reinstall after uninstalling, will my data and settings remain?

Yes, we retain your data for 30 days after you uninstall, allowing you to seamlessly continue your setup if you reinstall within this period.

Updated on: 15/09/2025