[Wix] Import product info to Omega TikTok Shop

Import product info from a CSV or Excel file

Before a product can go live on TikTok Shop, it needs a package size, a weight and a TikTok Shop category. Instead of editing products one by one, you can fill in this information for many products at once by uploading a file.
On this page

What you can import
Prepare your file
Import your file
After the import
Fix skipped rows
If your file can't be uploaded
FAQ

1. What you can import

Field	Required
Package length (cm)	Yes
Package width (cm)	Yes
Package height (cm)	Yes
Package weight (kg)	Yes
TikTok Shop category	No
GTIN / barcode	No
Brand	No

2. Prepare your file

The easiest way is to start from our template:

Go to Sync products and click Import product info.
In the Start from a template box, click Download template.

Open the file. Every product in your store is already listed, with weight and brand copied from Wix Stores. Below is a sample file:

Fill in the empty columns: packageLength, packageWidth, packageHeight, tiktokCategory and barcode.
Keep the handleId column as it is. That's how we know which product each row belongs to.

You can also use your own file, as long as it has a column that identifies each product: handleId, SKU, product name or Wix product ID.
File requirements

Format: .csv or .xlsx
Up to 10 MB and 5,000 rows per file. For larger catalogs, split the file and upload each part.

3. Import your file (detailed guidelines)

Go to Sync products and click Import product info. The import has 4 steps.

Step 1: Upload file

Drag your file into the window, or click Choose file. To use a different file, click Replace.
Click Next.

Step 2: Match columns

Match rows to products by - choose how we find the product for each row:

Option	When to use it
handleId (default)	Recommended. Every Wix product has its own handleId.
SKU	Only if every product in your store has a unique SKU.
Product name	Only if no two products share the same name.
Product ID	If your file uses Wix product IDs.
Match columns - for each TikTok Shop field, choose which column in your file to use. We pre-select columns by their name, so check the First row column to make sure the values look right.

The 4 package fields (length, width, height, weight) are required.
Set any field you don't want to import to Don't import.
Variants use the package size of their parent product.

Click Next.

Step 3: Review

At the top, you'll see how many:

products will be updated
rows match no product
rows have an error

If a product already has a value, choose what happens:

Only fill empty fields (default) - keeps anything you've already set in the app.
Replace with the file - the file wins for every matched field. Products already submitted to TikTok Shop are synced again.

Preview shows the first 10 rows of your file and what will happen to each one:

Result	Meaning
Will update	The row is valid and will be imported. If some fields are already set and you chose Only fill empty fields, you'll see which ones are kept.
Not matched	No product in your store matches this row.
Error	The row has a problem. The reason is shown under it.
Click Update {n} products to import.

Step 4: Done

You'll see how many products were updated and how many rows were skipped. Click Done to close the window. You can download skipped rows to see the reasons why:

4. After the import

A green banner at the top of Sync products shows how many products were updated and how many rows were skipped.

All dimension data, brand, barcode are imported.
If a category needs extra product attributes, fill them in afterwards with bulk edit in Sync products page.

5. Fix skipped rows

Click Download {n} skipped rows (in the Review step, the Done step, or the banner on Sync products). You'll get a file with every row that wasn't imported, and the reason in its own column. Fix those rows in the file and upload it again.

Reason	How to fix it
"…" isn't a TikTok Shop category	Use the category name exactly as TikTok Shop lists it.
Package size can't be 0	Fill in length, width, height and weight with values above 0.
No product with handleId …	Check the handleId matches the product in Wix Stores.
More than one product matches	Two products share the same SKU or name. Match by handleId instead.
Duplicate row for this product	The product appears more than once in your file. Only the last row is used.

6. If your file can't be uploaded

Message	What to do
Only .csv and .xlsx files are supported.	Save your file as .csv or .xlsx.
This file is over 10 MB.	Split it into smaller files and upload them one by one.
This file has more than 5,000 rows.	Split it into smaller files and upload them one by one.
This file has no product rows.	Add your products below the header row.
We couldn't read this file.	Make sure the file opens normally and isn't password-protected.

7. FAQ

Will importing change my products in Wix Stores? No. Import only updates the information sent to TikTok Shop. Your Wix Stores products stay as they are.
Can I create new products with the import? No. The import only updates products that already exist in your store. Rows that don't match a product are skipped.
What if I close the window before finishing? Nothing is saved. Products are only updated when you click Update {n} products in the Review step.
I have more than one TikTok Shop account. Which one is updated? The account selected on the Sync products page when you opened the import.
Can I import product attributes too? Not yet. Fill in category-specific attributes with bulk edit in Sync products after the import as TikTok Shop requires different attributes for each category and we auto detect those attributes for you.

Updated on: 04/11/2026

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