Articles on: Synctrack - Returns & Exchanges
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Customize your return page

Overview


With Synctrack Returns, merchants can customize the return portal to fit the brand styles, which will help enhance the post-purchasing journey for shoppers in one place. In this article, we will know how to each step to customize a return page successfully:

  1. Step 1: Navigate to Return Page > Click the “Customize” button.
  2. Step 2: Select the order lookup method
  3. Step 3: Set up return portal default language
  4. Step 4: Add the theme and styles
  5. Step 5: Add the link to the portal
  6. Step 6: Add the multiple language for the portal
  7. Step 7: Customize the rest of the return page


A complete guide to customize return page

Step 1: Navigate to Return Page > Click the “Customize” button.

 



The user interface of Return page customization: On the left is the customized configuration with three options: Link, Theme & Styles, Text, and the preview configuration on the right.




Step 2: Select the order lookup method


Feature

Shopify Customer accounts

Email or Phone + Order Number

Email + Email Verification Code

Sign-in experience

Customers can sign in using the following options:A one-time six-digit verification code that's sent to their email address Sign in with Shop, which is turned on automatically for stores using Shop Pay, or for stores on the Shopify, Advanced, or Retail plans.

Customers can sign in using the following ways:An email or phone (optional)Order Number ID

Customers can sign in using the following ways:A one-time six-digit verification code that's sent to their email address

Main benefit

Customers can view all orders and submit return request easily without logging in again if they have already signed in store.

Customers can view a specific order they need to submit return requests by requesting an order ID to search for.

Customers can view all orders and submit return request easily with only email submitted when purchasing.

View all order history

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Supports B2B

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Supports social sign-in using Google and Facebook

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Drawbacks

Can not find a specific orders

Need to have an detailed order ID to search

Need to log in again even when customers have signed in store.



Important tips: With Shopify Customer Accounts, you can enhance your customer returning experience much more friendly and reduce the time to log in to submit a request. Learn more how Shopify customer account work.



Step 3: Set up return portal default language

  1. Access to Language settings -> Click "Change default"
  2. Select the langugage you want to change -> Click "Update"





Important to know: Whenever you change the default language, the content will be automatically update with the new default language.



Step 4: Add the theme and styles


  1. One click to sync your brand color & logo
  • Click Sync with brand color




  • The result will automatically update your store theme, text color and even logo based on your setting in Shopify admin.




Note: If you want to sync with your brand color and logo, you need to set Brand assets in your Shopify admin first. You can read this document for further details: Auto sync with brand color



  1. Other ways: mannually customize your background, logo, favicon, marketing assets, font & style or even CSS


Theme & Styles
  • On the left bar > Choose Theme & Styles
  • Click on Background or Logo to upload your image (Image size should be under 2 MB)
  • The format should be JPG, PNG, or GIF.
  • Our recommended dimension for the Background image is 1400 x 900 px and for the Logo image is 600 x 96 px.
  • If you are satisfied with the image, click “Save”. The image will be seen on the right of the screen in the Preview tab.


On your return page, you can promote up to 3 marketing assets. Here’s what you need to keep in mind while adding marketing assets:
  • Image size should be under 2 MB, and the format can be JPG, PNG, or GIF. The recommended dimension is 600 x 600px.
  • If you are satisfied with the image, click “Save”. The image will be seen on the right of the screen in the Preview tab. Please note that it will also be live on your return page.
  • You can also add a destination URL for each marketing asset to redirect your store visitors to the correct product page.




If you need any help regarding customization CSS for your return page, contact our chat support team now via live chat or email [email protected].


Change styles


  • Change font and style that you want.
  • Click “Save” on the top right of the screen to save your changes.
  • Check the live preview to view how your return page will turn out.



  1. Add the footer

The footer comprises 2 sections:

  • Contact: If you have social pages on Facebook, Twitter, and Instagram,etc you can connect them by adding their respective URLs
  • Page links: If you have Contact Us, Terms page, and Privacy that you want your store visitors to go through, add their respective URLs in the given fields



  1. Add the policy

You can link to your store’s full policy by adding the custom URL.




Step 6: Add the multiple language for the portal

  • Firstly, you need to add more languages outside of the return page customization
  • Click the list of language and click "Manage portal languages"



You can add language and edit content mannually on the Language and translation tab in return page.




Once you set everything, your return order login page is done, save it and preview by clicking "Eye" icon.



Step 7: Customize the rest of the return page


a. Items selection page



b. Return reason page



c. Select option page



d. Resolution page



e. Exchange page



f. Select method page



g. Review request page



i. Reason list page



h. Request tracking page



j. Stepper actions




Who can use the feature?


Available on Starter plan


Updated on: 15/04/2026

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