Articles on: Synctrack - Returns & Exchanges
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A complete guide: Automation Return Rules

Overview


Synctrack Returns allows merchants to auto-approve return requests and auto-generate the fastest/cheapest prepaid label to speed up the processing of the return requests and reduce mannual works.


What you'll learn

In this article, we will explore how can merchant can use Automation to reduce 80% return time mannual work:


How to Enable the Auto Approve return request?

Step 1: Go to Settings > Automation > Create new rules




Step 2: Set up the Automation Rules


  1. Add the Name of the rule (required to differentiate from other rules)
  2. Select the suitable condition to Auto-approve. There are following conditions which merchant can set up:
  • Return method: the selected return shipping method are approved automatically. Learn how you can generate automated label for return method.
  • Return/Exchange options: whether the customer selects Return or Exchange so that different request types follow different approval rules.
  • Return reason: specific selected return reasons are approved automatically
  • Return resolution: the selected resolution are approved automatically.
  • Return sub-reason: the selected sun-reason are approved automatically.
  • Return value: return value is within a defined range (greater than or less than) are approved automatically.
  • Return market: the selected return market (set up on Shopify admin) are approved automatically.
  • Product collection: the selected product collection are approved automatically.
  • Product tag: the selected product tag are approved automatically.
  • Customer tag: the selected customer tag are approved automatically.


Tips: The conditions can be combined with each other to set the rules more dynamically that fits with your store return policy.





Step 3: Save & Preview on automation management


Merchant can activate/deactivate the rules and edit them anytime, also merchant can check the number of requests that apply the automation rules successfully.




How to Enable the Auto-select fastest/cheapest carrier service?


Note: In order to automatically generate the prepaid label when approving request, Please select "Return method" -> Choose "Ship with prepaid label -> Fill in the information of warehouse, logistics and carrier service option (fastest or cheapest) to activate automating generating prepaid label.




How it works?

In Synctrack admin

  1. Your "Auto-approved" return/exchange request will have a unique badge for you to differentiate them from other mannually-approved.





  1. After the order is created, allow about a minute for the system to process label creation. You can view the updated details in the timeline, along with the service details in the shipment (ONLY FOR auto-select cheapest/fastest carrier service)




Upcoming Automation Rules


  1. Auto-mark request as resolved
  2. Auto-issue a refund (full/partial)
  3. Auto-mark request as restocked
  4. Auto-create exchange order


Who can use the feature?


Available on Premium plan


Updated on: 27/01/2026

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