Add multiple languages & Translation for return page

Overview

In Synctrack Returns, merchanr can add multiple languages for return page to allow different customers from different countries to use the portal easily in their languages. By reducing misunderstandings, this feature significantly brings a localized experience for your customers.

How to add multiple languages?

Step 1: Go to Settings > Language and translation section

1. Click "Add language" button
2. Select the preferred languages and add the languages

Step 2. Changing default language (optional)

1. Click to Change default
2. Click on the language dropdown menu to view the available languages.
3. Select the desired language from the list.

Step 3. Edit content with translation

1. Click the “Edit content” button to enter the content editing interface.
2. Choose the section you wish to edit from the list of options:

• Login page
• Request action
• Stepper
• Retain pop-up window (NEW)
• Return request
• Exchange request
• History page
• Return method
• Refund resolution
• Exchange resolution
• Return reason
• Validation
• Error message

3. Click the “Save” button to apply the changes to the selected sections.

Who can use the feature?

Available on Starter plan

1. Change Default language
2. Edit content (Translation)

Available on Professional, Premium, Enterprise plan

1. Professional: 3 return portal languages
2. Premium: 10 return portal languages
3. Enterprise: Unlimited portal languages

Updated on: 27/01/2026