Articles on: Synctrack - Returns & Exchanges

Allow Same-Variant Exchange at Current Price

Overview

In Synctrack Returns, merchant can set up exchange advance rules to optimize the exchange workflow. The “Allow Same-Variant Exchange at Current Price” feature allows the system to apply the current price of the exchange product so that pricing remains consistent with merchant's store.

How to enable Reserve stock on request for exchange?

Go to Settings > Configuration

Tick checkbox "Allow Same-Variant Exchange at Current Price"
Click "Save"

How it works?

When exchanging for the same variant, the system uses the current product price instead of the original order price and recalculates any difference.

Assume:

When Purchasing: Product A has the original price $693.45
When Returning: Product A has been updated to the new price $760.00

Feature Status	System Behavior	Price of return item	Price of exchange item
Active	Apply current price	$693.45	$760.00
Inactive	Apply original price	$693.45	$693.45

The feature is only avaible when you enable the Exchange option in your Settings.

Who can use the feature?

Available on Starter plan

Updated on: 26/01/2026

Was this article helpful?

Thank you!