Allow Same-Variant Exchange at Current Price

What it does

This feature ensures that when a customer exchanges a product for the same variant (e.g., same product, just exchanging return → exchange), the current store price will be applied instead of the original purchase price.

Why it’s useful

• Keeps exchange values consistent with your latest pricing.
• Avoids customer frustration if product prices have changed since the original order.
• Reduces manual adjustments for your team.

Example

A customer bought a product for $50. Today, the same variant costs $70.

• With this feature ON → the return item will be matched to the exchange variant at $70, and the customer won’t need to pay extra.
• With this feature OFF → the system uses the original price ($50), and the customer may be asked to pay the difference.

How to enable

1. Go to Settings → Exchange Policy.
2. Toggle Allow Same-Variant Exchange at Current Price.
3. Save your changes.

Updated on: 18/09/2025