Auto-approve & genrate label for return requests
Synctrack Returns allows you to auto-approve return requests and generate the fastest/cheapest prepaid label to speed up the processing of the return requests. Streamline your approval process, customize rules, increase efficiency, and enjoy improved turnaround time.
What can you expect from Automation?
- Streamlined Approval Process: Experience a seamless and efficient approval process that eliminates the need for manual intervention.
- Customizable Rules: Tailor the approval criteria and rules to align with your specific business needs and policies.
- Increased Efficiency: Say goodbye to manual reviews and save valuable time by minimizing intervention in the approval process.
- Improved Turnaround Time: Provide your customers with faster resolutions, resulting in an enhanced experience.
Enable the Auto Approve Request feature
- To go to the Automation section in the Synctrack Returns admin settings
- Click the “Create new rule” button to create a new Automation rule
- Choose the conditions to align with your specific business needs and policies.
- For prepaid label shipments, ensure your warehouse address and logistics are set; these will be used to automatically generate the label. Please select "Return method" -> Choose "Ship with prepaid label -> Fill in the information of warehouse, logistics and carrier service option to activate automating generating
Click “Create rule” to create a new rule.
- After the order is created, allow about a minute for the system to process label creation.
- You can view the updated details in the timeline, along with the service details in the shipment.
The video below will help you understand how to set up and the flow of this feature:
Don’t hesitate to contact our support team via live chat or [email protected] for quick assistance if you have any questions.
Updated on: 24/09/2025
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