Articles on: Synctrack - Returns & Exchanges

Configure Packing Slip

Overview


With Synctrack Returns, merchant can enhance warehouse returns management processing efficiency and marked returns, free of international shipping taxes, helping customs clearance, warehouse handling, and return processing become faster and more reliable by adding packing slip.


How to enable Packing Slip?

Step 1: Go to Settings > Shipping & Delivery > Warehouse & Packing Slip





Step 2: Set up the conditions for generating the Packing Slip, then edit and fill in other necessary parameters.


  1. Set up the conditions to send packing slip to your shoppers:
  • Return shipping method
  • Return market
  • Return address


  1. Set up the informations to fill in the packing slip
  • Store name & Packing slip name
  • Reason for export
  • Note
  • Footer (optional)
  • Support email




  1. The information will be shown on the packing slip when merchant approved a return request
  • Consignor details: Shopper name, address, contact (phone/email)
  • Consignee details: Company name, address, contact (email)
  • Return details:
  • RMA ID
  • Order ID
  • Tracking number
  • Original carrier (nếu có)
  • Returned items quantity
  • SKUs
  • Reason for export
  • Notes
  • Signature
  • Footer





Customers can download packing slip and return labels from the returns portal and emails notifications.





Who can use the feature?


Available on Starter Plan



Updated on: 25/02/2026

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