Articles on: Synctrack - Returns & Exchanges

Configure Return Address/ Warehouse

Overview

The Synctrack return address allows you to manage multiple return warehouses so that returns are routed to the correct location based on logistics setup.

How to set up the Return address?

Step 1: Go to Settings > Warehouses

Step 2: Add the details of Warehouse information

This is including:

Store name: to display name on email and other places.
Email address: this mail will be used to contact customers.

Step 3: Sync the address from Shopify admin

Click "Sync from Shopify" to sync all address from your Store location admin

Create new address to return (optional)

How it works?

Merchant will be allowed to select prefered Return address before approving request to send prefered address one to customer.

The selected return address will be shown on email notification to inform them address to return items back

The return address will be handled by merchant for the prepaid label, any carrier shipping method. In contrast, for return to store location, customer will choose by their own.

Updated on: 27/01/2026

Was this article helpful?

Thank you!