Configure Return Reason

Overview

With Synctrack Returns, merchant can

Easily create reasons to return orders for your customers
Require information (comments, videos/images) for evidence to know why orders are returned.

How to set up Return reasons?

Step 1: Go to Settings > Reasons

Step 2: Add Reason > Edit it

Add reason name (it will be shown exactly on return portal)
Enable comment for checking requirement (optional)
Enable image/video uploading for checking requirement (optional)

Step 3: Save > Preview on Return Portal

While returning orders, your customers will see the full list of your return reasons like this.

With each reason, they will see the field to add comments and images describing why the orders must be returned.

In Synctrack admin, Merchant will receive detailed reason with comment and image/video uploading (if it has) for further checking before approving request.

Important tips: For faster checking & approval, you can set up specific return reason for automation approval, it will reduce average mannual checking work. Learn how to set up automation

Who can use this feature?

Available on Starter Plan

Updated on: 27/01/2026

Was this article helpful?

Thank you!