Create and print automated return labels

Overview

In Synctrack Returns, merchant can create and print return labels for customer returns to streamline the return process, provide a hassle-free experience for customers, and reduce errors in return logistics.

Requirement

To create and generate an automated label for shoppers, merchants need to enable and set up the "Ship with prepaid label" return method first. Learn how to use Synctrack return method

How to create and print automated label?

Step 1: Go to Management > Locate the return request details

Open the specific return request.
Click to button Approve
Select the appropriate shipping carrier

To generate a pre-paid shipping label, it is essential to establish a connection with a minimum of one logistics partner and to register at least one warehouse address in the system. Learn how to connect with logistics partners

Choose Prepaid label options: Automated, Manual, or Select return shipping method later.
For option Automated, enter the "Sender details" and "Dimension for package" > Click "Show variable rates"

Choose the shipping service level (e.g., Ground, Express, etc)

Important Tips: In Synctrack Returns, merchant can automate the creating shipping labels process by automation rules: select fastest/cheapest carrier to reduce time management. Learn how to use automation rules for creating return labels.

Review all information for accuracy.
Confirm to generate the label.

Click "Approve" to approve the request and send the label through notifcations

Who can use the feature?

Available on Starter plan

Updated on: 26/01/2026

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