Articles on: Synctrack - Returns & Exchanges

Differentiate Synctrack Return page URL

Overview

In Synctrack Returns, the merchant can allow your shoppers to submit return requests right in the store or redirect them to an external website (page) flexibly. There are two main Return Page URL merchant can use for their store:

Page URL: https://yourstore.returnsdrive.com
Embed URL (Shopify app proxy): https://yourstore/apps/returns-portal

Embed URL allows merchants to run the Returns Portal within their store’s domain instead of an external website.

How to customize URL by Shopify App Proxy?

Step 1: Go to the Return Page > Shopify App proxy section

Note: The Synctrack currently have two URL options for you to allow your customer to access to submit and preview return requests, so you need to set Primary for one of them BECAUSE notification and return tracking status will be only sent to the Primary return page.

Step 2: Customize URL

Click the Customize URL button inside the 3 dot points, and follow the 3 steps to update the URL on both side Shopify and Synctrack to make consistency!
Remember to save and copy your edited URL suffix!

Step 3: Go back to the Return app and update the URL Suffix input box for the Return app.

Update the link in the input box below to match the new URL you edited in the return app proxy section, and save. Keep consistency!

Bonus Support: If you experience any visual or layout issues after this update, our support team provides free assistance for basic interface fixes to ensure your Returns Portal matches your store’s look and feel.

Who can use the feature?

Available on Starter plan

Updated on: 26/01/2026

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