Articles on: Omega Google & Facebook Feed

Fix apporval issues on your products

When Google or Facebook rejects a product, Omega Feed shows you the exact error code, which attribute caused it, and what to change. This article covers:

How Omega groups issues — account-level problems vs. feed-level problems.
The general fix — open the product's final feed data and correct the value that was sent.
The bulk fix — change the mapping so every product is corrected at once.
Error-code reference — what each code means and exactly which field to fix.

The Account status & Feed status panel on Homepage

How Omega groups your issues

Every error the channel returns is sorted into one of two tiers. The tier tells you where the fix lives — and fixing an account-level problem first often clears hundreds of product-level errors at once.

Account issues— the connection or the channel account itself is blocked: an expired login, an unclaimed website, a suspended Merchant Center, a missing shipping policy. These affect every feed pushing through that account, and no product change will clear them.
Feed issues— the data one feed sends for specific products is wrong or incomplete: a missing size, an invalid price, a title over the limit. These affect only the products listed, and you fix them in the product data or in the feed's mapping.

Fix Account issues first. While a Merchant Center account is suspended or a login is expired, products stay disapproved no matter how clean your data is.

What you see	Tier	Where you fix it
Connection expired, access revoked, account not connected	Account	Reconnect the channel in Omega Feed
Account suspended, policy violation, website not claimed	Account	Google Merchant Center / Meta Commerce Manager
No shipping policy, store website not set	Account	Google Merchant Center settings
Missing / invalid attribute on some products	Feed	Product's final feed data, or the feed's mapping
Title too long, description too long, price out of range	Feed	The product in Shopify, or the feed's mapping

Issue details showing the error title, description and What to do steps

Find the products that are failing

Go to Feed -> Products. The Approval status column shows a red N issues badge on every product a channel rejected.

Switch to the Not approved tab to see only the blocked products.
Click the N issues badge on any row to open the issue details.

Each issue card shows the error title, total variant affected, filter button to groups products by that issues

A product can carry issues from more than one channel. You need to fix issuees from each feed to make sure they will not happen again

The issue details panel with filter buttons

Fix one product using its final feed data

The fastest way to understand a rejection is to look at exactly what Omega sent. Open Feed → Products, then click a product row to open its detail.

The table you land on is the final feed data — everything this feed submits for that product:

Attributes — the channel attribute name. A red * marks the ones the channel requires; hovering it says Required. Missing values lead to rejection.
Value — what this feed actually sends today. This is the value the channel judged.
Default feed value — what the mapping produces before any override.

Read the error code first, find that attribute in the table, and look at its Value:

Blank on a required attribute → the source field in Shopify is empty, or nothing is mapped to it. Fill it in Shopify, or map it (next section).
Wrong or malformed value → correct it at the source in Shopify so every feed benefits.
Correct in Shopify but wrong for this one channel → type the right value straight into the Value field and save. The row is then badged Customized and keeps your value on every sync until you press Reset default value.

Custom values are per feed. The same product can send one value to Google and another to Facebook.

Editing values on a product requires the Basic plan or higher.

The final feed data table with a customized attribute

Fix every product at once using mapping fields

If dozens or hundreds of products report the same missing attribute, the source is almost never the products — it is the mapping. Open Feed → Mapping fields or Mapping rules.

The Field mapping configuration card lists every attribute the channel accepts:

Attributes — the channel attribute, with a red * on the required ones.
Shopify value — the Shopify field (or fixed text) that fills it. This is what you change.
Preview — a sample of the result, so you can confirm the mapping before saving.

To fix a "missing attribute" error for a whole feed:

Type the attribute name into Search for attribute — for example description.
Open the Shopify value picker on that row.
Pick the Shopify field that holds the data — a variant option, a product field, a metafield — or type a fixed value that is true for your whole catalog.
Check Preview, save, and re-sync the feed.

Mapping fields apply to all products in the feed. When only some products need a different value, use Mapping rules (conditional) or a custom value on the single product instead.

Editing field mappings requires the Scale plan or higher.

The Field mapping configuration table

Push your fixes to the channel

Nothing you change reaches Google or Facebook until the feed syncs again. After a fix, submit it one of these ways:

One product — open Feed → Products → Detail and press the Resync product button.
The whole feed — after you change settings or mapping, a banner appears at the top of the feed with Sync now. Press it to re-submit every product in the feed.

Approval status does not update the moment the sync finishes. The channel re-reviews on its own schedule — usually a few hours for Google and around 20 minutes for Facebook — so the badge can stay red for a while after a correct fix.

The feed Products tab with the sync action on a row

Still stuck on an error code, or not sure which field to change? Press Request error fix on any issue card and the chat opens with that product and error code already filled in, so we can look at your exact case. You can also reach us from the chat bubble in the bottom-right corner of any page.

Error codes: missing attributes

These are the most common rejections, and nearly all of them are solved on the Mapping fields tab.

Error code	Attribute	What it means	Fix
`item_missing_required_attribute`	title	Required title is empty	Map title to your Shopify product title, or fill it in Shopify
`item_missing_required_attribute`	price	Required price is empty or zero	Set a price in Shopify; check price is mapped
`item_missing_required_attribute`	image link	Product has no image	Add an image in Shopify, or map image link to another image field
`item_missing_required_attribute`	link	Product URL is empty	Check link is mapped and the product is published to a sales channel
`item_missing_required_attribute`	availability	Stock status is empty	Map availability, or set inventory in Shopify
`missing_item_attribute_for_product_type`	color	Apparel product has no color	Map color to your Shopify Color variant option
`missing_item_attribute_for_product_type`	size	Apparel product has no size	Map size to your Shopify Size variant option
`missing_item_attribute_for_product_type`	gender	Apparel product has no gender	Map gender, or set a fixed value on the General settings tab
`missing_item_attribute_for_product_type`	age group	Apparel product has no age group	Set a fixed age group (most stores use `adult`)
`missing_potentially_required_attribute`	unit pricing measure	Recommended value is absent	Optional — map unit pricing measure to a Shopify weight/volume field
`missing_potentially_required_attribute`	certification	Recommended value is absent	Optional — map certification if your products need one
`MISSING_IN_CATALOG`	—	Sent to Facebook but not in the catalog yet	Re-sync, wait ~30 minutes, confirm the product is Active in Shopify

Missing color, size, gender and age group only apply to apparel and accessory products. Products still show, but they rank lower until you fix them.

For example, missing_item_attribute_for_product_type on size means the channel got nothing in the size attribute. Open Mapping fields, search size, set Shopify value to your Size variant option, save, and re-sync — every apparel product in the feed is corrected in one pass.

Mapping the size attribute to a Shopify variant option

Error codes: invalid values

Here the attribute is present but the channel refused the value. Correct it in Shopify when the whole catalog is affected, or as a custom value on the final feed data when it is one product.

Error code	Attribute	What it means	Fix
`price_out_of_range`	price	Price is not a valid positive amount	Fix the price in Shopify
`real_number_out_of_range`	unit pricing measure	Unit price value is not a positive number	Fix the unit price measurement on the Shopify product
`text_value_truncated`	title	Title is over the limit and was shortened	Optional — shorten the title in Shopify
`text_value_truncated`	description	Description was auto-shortened	Optional — shorten the description in Shopify
`INVALID_ARGUMENT`	description	Description is over 5,000 characters	Shorten the description in Shopify
`text_value_too_long`	mpn	MPN exceeds the allowed length	Shorten the MPN value
`google_category_unrecognized`	google product category	Category is not in Google's taxonomy	Pick a category from the dropdown on the General settings tab
`image_too_small_for_high_resolution`	image link	Image is below the minimum size	Upload an image of at least 800×800px in Shopify
`language_mismatch`	—	Content language differs from target country	Translate the content, or split into one feed per language
`Out of stock`	availability	Product is marked out of stock	Update inventory in Shopify, or set availability to `in stock`

text_value_truncated and condition_updated_from_detected are informational — the channel already corrected them and your products still show. Clear the blocking errors first.

Error codes: account-level

These never clear from the product data. Fix them where the table says, then re-sync.

Error code	What it means	Fix
`UNAUTHENTICATED`	Google connection lost	Reconnect Google in Omega Feed
`FACEBOOK_SYNC` (session expired/revoked)	Facebook login is no longer valid	Press Reconnect on the issue card and sign in again
`NOT_FOUND`	Google data source is missing	Reconnect Google — the data source is recreated
`homepage_not_claimed`	Store website is not claimed	Claim your website in Google Merchant Center
`missing_provider_homepage`	Website is not set in Merchant Center	Merchant Center → Settings → Business information → Website
`url_does_not_match_homepage`	Product URLs differ from your store URL	Make the Merchant Center website match your Shopify domain
`missing_shipping`	No shipping cost configured	Merchant Center → Shipping and returns → add a shipping policy
`policy_enforcement_account_disapproval`	Merchant Center account is suspended	Resolve the violation in Merchant Center, then request a review
`pending_initial_policy_review_*`	Your account is still under review	Nothing to do — wait for the channel to finish reviewing
`invalid_destination`	The feed's destination is not valid	Re-check the destination on the feed's General settings tab

Policy violations (*_policy_violation) are decided by the channel, not by Omega Feed. We can show you which products are affected, but the appeal has to be filed in Merchant Center or Commerce Manager.

Troubleshooting

I fixed the product but it still shows as disapproved

Approval status comes from the channel, not from Omega Feed. After you save a change, re-sync the feed and give the channel time to re-review — Google usually takes a few hours, Facebook around 30 minutes. Until then the old status stays on the row.

The issue details panel has no fix buttons

Inside Feed settings → Products the panel is read-only, so that browsing a feed never changes it by accident. Open the Products page from the left menu and click the same N issues badge there to get the action buttons.

I mapped the attribute but the value is still empty

Check the Preview column on the Mapping fields row. An empty preview means the Shopify field you mapped is itself empty on your products. Open one affected product's final feed data and confirm what the Default feed value column shows — if it is blank there too, the data has to be added in Shopify first.

The same error appears on hundreds of products

That is a mapping problem, not a product problem. Fix it once on the Mapping fields tab instead of editing products one by one. If the error is account-level, one reconnect or one Merchant Center setting will clear the whole list.

A product has issues on Google but is fine on Facebook

Each channel judges your data by its own rules, and each feed can map and override attributes differently. Open the product's final feed data inside the failing feed — the values there are the ones that channel saw.

Updated on: 24/08/2026

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