Articles on: Synctrack - Returns & Exchanges

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How to add a returns page in your Shopify store?

Overview

Synctrack Returns allows merchants to add the return portal link to their store to optimize customers' return request submission process.

How to add a return portal link to your store?

Option 1: Automatic installation

Turn on to choose Install to the header or footer
**When the badge is switched to "Active", the return page is successfully added to your Shopify store menu. **

Option 2: Mannual installation

If the automatic installation fails, please manually add the return portal link.

Step 1: Go to the Return page > Copy the Return portal link

Step 2: Add a Return Portal Link to Your Store with Synctrack Returns Domain

In the Shopify Admin Dashboard, navigate to Content and select Menus
Choose the menu where you want to add the return portal link (e.g., Main Menu or Footer Menu).
Click Add Menu Item.
Enter a name for the menu item (e.g., “Return Portal”).

In the Link field, enter the domain URL provided to you by Synctrack Returns.

Example: https://yourstore.returnsdrive.com (external website) or https://yourstore/apps/returns-portal (embed page in your store)

Understand more about difference of both URL, please find more in How to Customize Return page URL by Shopify app proxy?

Click Add and then Save Menu.

How it works?

Preview on your store:

Updated on: 13/05/2026

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