How To Connect with Shiprocket?

Step 1: Create API user

First, you need to register with ShipRocket and create an account. Click on this link to complete the sign-up process.
After the sign-up process is complete, follow the enlisted steps to create an API user:
Open your Shiprocket account and navigate to the left-hand panel.
Click On Settings => API => Configure => Create an API user.
On the pop-up menu, fill in the email (this should be different from the one used to register to ShipRocket).
Fill in an appropriate password and confirm the password.

Step 2: Connect to Shiprocket in the Synctrack Returns app?

Go to Settings -> Logistics -> Shiprocket. Click on the Connect button.


Enter the email and password just created above and click Connect

Step 3: Configure Settings

After connecting:
Set your default package sizes and types.
Make sure method “Ship with pre-paid lable” is enabled

Step 4: Test the Connection

Before going live:
Create a test return request on return page
Choose “Ship pre-paid label” for return method (This method is only displayed on return page if you enable it in the app as the step above mentioned)


Submit request
Go into the app, open this request at tab “Return management”
Click to approve the request & Select the appropriate shipping carrier if prompted.


Verify that the label is created correctly and contains accurate information.
*For more info of How to create and print return labels, click here

Updated on: 02/06/2025