How to limit orders (per day or per time slot)?
How to limit orders (per day or per time slot)
Cap how many orders you accept per day or per time slot, so you never overbook your team or delivery routes.
Overview
DingDoong limits orders in two ways: per day (a daily cap) and per time slot (a cap on each slot). When a limit is reached, that day or slot is removed from the calendar so customers automatically pick the next available one.
Before you start
- The method (Pickup, Local delivery, or Shipping) is enabled with a scheduling rule.
- For per-slot limits, your schedule type must be Date + fixed time or Date + time range.
Order limit per day
When to use it
A florist caps 20 orders/day for Valentine's; a bakery caps 30 to keep cakes fresh; a grocery caps 50 to plan staff and routes.
How to set it up
In the method's rule, scroll to Order limit → Order limit per day and enter the cap. When reached, the day is blocked on the calendar.
Order limit per time slot
When to use it
A coffee shop caps 5 pickups per 30-min slot; a caterer caps 3 deliveries/hour; a florist caps 2 deliveries per slot for routing.
How to set it up
In the method's rule, scroll to Order limit → Order limit per timeslot, then scroll to each time slot and set its cap. When a slot's limit is reached, the slot disappears.
Common scenarios
Protect a peak day
Use a daily cap before a holiday rush so the team isn't overwhelmed.
Smooth out the morning rush
Use per-slot caps so each pickup window stays manageable.
Route planning
Per-slot caps let you assign a fixed number of deliveries per driver per window.
Configuration options
Option | Description | Default | Notes |
|---|---|---|---|
Order limit per day | Max orders per day | 0 = unlimited | Day blocks when reached |
Order limit per timeslot | Max orders per slot | 0 = unlimited | Requires fixed-time / time-range schedule; slot disappears when reached |
Tips & Best practices
Troubleshooting
A day won't block even though it's "full"?
Check the limit isn't set to 0 (unlimited). Set the real number.
The per-slot option is missing?
Your schedule is single-date. Switch to Date + fixed time or Date + time range.
FAQ
What happens to the customer when a slot is full?
The full slot/day disappears and they pick the next available one — no error.
How do I remove a limit?
Set it to 0 (unlimited).
Related articles
- Time slots setup — Create the slots you're capping (Schedule & Availability)
- Block dates from calendar — Fully close a day (Schedule & Availability)
- Per-location settings — Product daily limit per location (Locations)
Updated on: 08/06/2026
Thank you!