The Shipments board is your central hub for monitoring every order synced from your Shopify store. From here you can view tracking status, search and filter shipments, resync updates, and fix carrier assignments — all in one place.

Getting to the Shipments board

In your Synctrack app, click Shipments in the left navigation sidebar. The board loads with all synced orders by default.

Understanding the three shipment views

The Shipments board is divided into three tabs, each representing a different fulfillment state.

1. Tracked Shipments

Orders that have been fulfilled by Shopify and have a tracking number assigned. These are the shipments Synctrack actively monitors.

Each shipment in this view shows:

• Current tracking status (Pending, In Transit, Out for Delivery, Delivered, Exception, Not Found)
• Carrier name
• Last tracking update timestamp
• Customer name and order number

Use this view to monitor live delivery progress and spot any exceptions or stalled shipments.

2. Untracked Shipments

Orders that have been fulfilled by Shopify but have no tracking number yet. These commonly occur when:

• The merchant fulfills manually before uploading a tracking number
• The carrier hasn't issued a tracking number at the time of fulfillment
• A tracking number was not added to the Shopify order

From this view, you can manually add a tracking number or assign a carrier to move the shipment into the Tracked view.

3. Unfulfilled Shipments

Orders that have not yet been fulfilled on Shopify. These are visible so you can monitor pending orders and catch any that are overdue for fulfillment.

Note: Orders containing only non-physical products (digital downloads, gift cards, or shipping protection add-ons) are automatically excluded from all views — they don't require physical shipment tracking and don't count toward your plan quota. Orders that contain a mix of physical and non-physical items will appear normally.

Filtering and searching shipments

Filter by status

Click any status badge at the top of the board to filter the list.

• Pending — Tracking number received but no movement yet
• In Transit — Shipment is on its way
• Out for Delivery — Package is with the local delivery agent
• Delivered — Successfully delivered
• Exception — Delivery issue detected (failed attempt, returned, customs hold, etc.)
• Not Found — Tracking number not recognized by the carrier

You can select multiple statuses at once to create a combined view.

For a full explanation of what each status means and how to act on them, see **Understanding shipment delivery statuses.**

Filter by carrier

Click the Carrier filter to narrow the list to shipments handled by a specific carrier. This is useful when you want to monitor the performance of a particular courier or investigate issues with a carrier across multiple orders.

You can combine the carrier filter with status and date filters — for example, filtering to show all Exception shipments from a specific carrier over the last 30 days.

Filter by date

Click the Last 30 days button to open the date picker. Select a custom date range to narrow the list to a specific period.

Search

Use the search bar to find a specific shipment by:

• Order number
• Tracking number

Search works across all three tabs (Tracked, Untracked, Unfulfilled).

Viewing shipment details

Click any shipment row to open its detail panel. You'll see:

• Tracking timeline — A visual progression of the shipment through its stages (Pending → In Transit → Out for Delivery → Delivered), with timestamps for each checkpoint.
• Order & customer information — Order number, Shopify order link, shipping address, customer name, and contact details.
• Carrier information — The detected or assigned carrier, along with the raw tracking events pulled from the carrier.

Resyncing a shipment

If the tracking status looks stale or hasn't updated, click the Resync button on the shipment detail panel. This forces an immediate re-pull from the carrier, outside of the regular sync schedule. Synctrack automatically syncs tracking updates in the background. Manual resyncing is useful when you need an immediate update or when a carrier has just scanned the package.

Changing the carrier

Synctrack auto-detects the carrier from the tracking number format. If the wrong carrier is assigned (or no carrier is detected), you can change it manually:

1. Open the shipment board or shipment detail panel
2. Click the carrier name or the Edit carrier option. You can change carrier in bulk by selecting multiple shipments.
3. Search for and select the correct carrier from the list
4. Save — Synctrack will re-pull tracking data using the correct carrier

If you find that a particular shipping method is consistently assigned to the wrong carrier, set up a Courier Mapping rule to fix it automatically for all future shipments. See How Courier Mapping works for details.

Tips for keeping your Shipments board clean

• Untracked shipments piling up? Check if your fulfillment workflow is adding tracking numbers to Shopify orders at the right time.
• Too many "Not Found" statuses? This often means the tracking number was uploaded before the carrier activated it in their system. Wait 24–48 hours and resync.
• Exception shipments? These need attention — open the detail panel to see what the carrier reported and decide whether to contact the customer.
• Quota running low? Upgrade your plan in the Subscription Plans tab if you need more capacity. See **What happens when you go over your Order Quota.**

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Updated on: 17/04/2026