How to sync historical orders and refresh tracking status?

Enable merchants and shoppers to proactively update the latest status of their orders by clicking on a button within the app or on the tracking page.

By adding a "Resync" button in multiple locations, merchants and shoppers will be able to manually update the order tracking information and ensure that the latest status is displayed accurately. This feature can help resolve confusion when the actual order status does not match the information displayed on the app or website, and provide a more reliable and convenient tracking experience for users.

Sync historical orders from Shopify

1. On the Shipments page, click Resync in the top right.
2. The Sync historical orders modal opens. Choose a range — Last 7 days, Last 14 days, Last 30 days, or Last 60 days. The modal shows the estimated number of orders that will be imported and the quota that will be used; this updates as you change the range. Orders already in the app within the range are automatically excluded, so you won't be charged quota twice for the same order. If the estimated import would exceed your remaining quota, you'll see a warning with options to choose a smaller range or upgrade your plan.
3. Click Sync orders to confirm.

Refresh tracking on a single shipment

On Tracking Page

1. Access the Order details page in our app or website tracking page.
2. Look for the "Resync" button in the top right corner
3. Click on the "Resync" button to initiate a syncing process.
4. Once the sync process is completed, you will see a success message, such as "Shipment details are re-synced successfully! The latest info is now updated on the tracking page as well. You can continue re-syncing for the next 5 minutes."

For Resync in Shipment details and on tracking page, the system will update the tracking information with the latest data, using a time interval of 5 minutes between updates to prevent excessive requests to the system.

We hope that the "Resync" button provides you with a convenient way to manually update the tracking information and ensures that you have the most accurate status of your order. If you have any further questions or need assistance, please feel free to contact though in-app Crisp chat.

Updated on: 22/05/2026