Articles on: DingDoong

How to override schedule for exception products?

App's scope


DingDoong can help you to override either:

  • Prep time & future order restriction
  • Specific blackout date
  • Specific available date

Note: You only can apply 1 override rule


Requirements:
  • The products can be override must belong to Products/ Collection you have chosen in Product avaibility



Example: You have a general rule for same-day delivery, but some products have 1-day prep


  • You choose All products for Product avaibility
  • Choose specific products or specific collection to override > choose override type (in this case is override prep time)



  • As a result, all products will apply as same-day schedule, but only this product only can be scheduled for next-day



Example: You have a general rule for Monday delivery weekly, but for specific products, you don't want to offer delivery on June 2nd (Monday)


  • You choose products scheduled for Monday before
  • Choose specific products to override > choose override type (Blackout dates)

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](https://storage.crisp.chat/users/helpdesk/website/-/8/3/8/3/8383e5404a31c000/image_1nsqyhh.png)

Example: you have a general rule for Monday to Friday delivery weekly, but coming May 14th (Sunday) is your non-working day, you want to offer specific products for this day


  • Choose specific products > override type (Available date)


Updated on: 01/06/2025

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