How to resend notification in management details

Overview

The Resend Notification feature empowers merchants to manually resend email notifications to shoppers directly from the order management detail page. This feature is particularly useful for handling failed email deliveries, resending confirmations upon customer request, or sending notifications that were previously skipped.

Merchants have full control over which emails to resend, with the ability to preview email content before sending to ensure accuracy and appropriateness.

Key Capabilities

Resend any previous email: Send any email that was previously sent or failed to send
Email preview: View the exact email content before sending
Email type selection: Choose specific email types from a dropdown list
Timeline integration: Preview emails directly from the timeline
Timeline updates: Automatically updates timeline with resend actions
Error recovery: Easily recover from failed email deliveries

Step 1: Click "Resend notification button" above the management details

Step 2: Preview and choose the "Notification types" you want to resend your customer

Note: resend notification will be only available for the emails you enabled in notifcation templates and they were sent at least once before.

Updated on: 24/10/2025

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