Import questions and answers from CSV files with Trustify

Step 1: Navigate to Trustify app > Open the “Q&A” page > Click on the button “Import ”
Step 2: Create a copy of ++trustify_import_questions_template++
Fill in your review information according to the template file format:
Title | Definitions | Example |
product_handle (Required) | The product handle is the last part of the product URL (If you want to get product handles quickly, you can get them from the product export file from Shopify) | Product URL:[https://harleyyshop.myshopify.com/products/checkered-jersey](https://harleyyshop.myshopify.com/products/checkered-jersey)=> product_handle = checkered-jersey |
name
(Required) | The name of the questioner | ++View demo++ |
email(Not required) | The questioner’s email address.*++**++ This field is not required. If you don’t have the customer’s email address leave this field empty.* | [email protected] |
content(Required) | Content of questions | ++View demo++ |
status | Status of a question– Questions are published > status = TRUE– Questions are hidden > status = False | TRUEFALSE |
answer | Content of answers | ++View demo++ |
review_date | The date a question is created**Template: YYYY/MM/DD HH:MM:SS**– YY: Year
– MM: Month
– DD: Date
– HH: Hour (24h format)
– MM: Minute
– SS: Second[__++Other date formats supported++__](https://docs.google.com/document/d/1Jnxxg9Opa_2tQeTuM_Wdcsfy_WqblgLNapldfYJzQmw/edit?usp=sharing) | 2023/12/25 |
Step 4: Download your complete review import template as a CSV file and upload the file to the app
If you need further assistance, please don’t hesitate to contact us via live chat or email us at **[email protected]**

Updated on: 30/05/2025