Import questions and answers from CSV files with Trustify

Step 1: Navigate to Trustify app > Open the “Q&A” page > Click on the button “Import ”

**Step 2: Create a copy of ++trustify_import_questions_template++
**Fill in your review information according to the template file format:

Title | Definitions | Example |
| product_handle (Required) | The product handle is the last part of the product URL (If you want to get product handles quickly, you can get them from the product export file from Shopify) | Product URL:https://harleyyshop.myshopify.com/products/checkered-jersey=> product_handle = checkered-jersey |
| name (Required) | The name of the questioner | ++View demo++ |
| email (Not required) | The questioner’s email address.This field is not required. If you don’t have the customer’s email address leave this field empty. | [email protected] |
| content (Required) | Content of questions | ++View demo++ |
| status | Status of a question– Questions are published > status = TRUE– Questions are hidden > status = False | TRUEFALSE |
| answer | Content of answers | ++View demo++ |
| review_date | The date a question is createdTemplate: YYYY/MM/DD HH:MM:SS YY: Year, MM: Month, DD: Date, HH: Hour (24h format), MM: Minute, SS: Second ++Other date formats supported++ | 2023/12/25 |
Step 4: Download your complete review import template as a CSV file and upload the file to the app

If you need further assistance, please don’t hesitate to contact us via live chat or email us at [email protected]

Updated on: 16/09/2025