Import reviews from CSV files with Trustify
Step 1: Navigate to Trustify app > Open the “Review Manager” page > Click on the button “Import review” > Choose the option “From CSV file” 
Step 2: Create a copy of ++trustify_import_review_template++
Fill in your review information according to the template file format:
Step 3: Download your complete review import template as a CSV file and upload the file to the app
If you need further assistance, please don’t hesitate to contact us via live chat or email us at **[email protected]**
Step 2: Create a copy of ++trustify_import_review_template++
Fill in your review information according to the template file format:
| Title | Definitions | Example |
|---|---|---|
| product_handle (Required) | The product handle is the last part of the product URL (If you want to get product handles quickly, you can get them from the product export file from Shopify) | Product URL: https://harleyyshop.myshopify.com/products/geo-flatweave-rug => product_handle = ++geo-flatweave-rug++ |
| reviewer_name(Required) | The name will be shown on the review[ (View demo)](https://scontent.xx.fbcdn.net/v/t1.15752-9/394929011_1357108081564042_7728486111647531683_n.png?_nc_cat=102&ccb=1-7&_nc_sid=510075&_nc_ohc=cFBs9juYyjAAX8PbEC_&_nc_ad=z-m&_nc_cid=0&_nc_ht=scontent.xx&oh=03_AdRc_Ijr8-byrnzZOHU4jfS6s6L1d-HEgogm4VExmDmdbg&oe=655EEFF8) | Hellen Miller; H***** *r; Hellen M. |
| reviewer_email | The reviewer’s email address.*++**++ This field is not required. If you don’t have the customer’s email address leave this field empty.* | [email protected] |
| review_content (Required) | The review content (++View demo++) | Fast support! Highly recommend Trustify’s service! |
| image_urls | The photo URL of photo reviews. Template: link1,link2,link3 …etc | ++https://shorturl.at/sBOW2++, ++https://shorturl.at/kJLW8++,link3,link4 |
| rating | Valid values are 1/2/3/4/5 | 5 |
| review_date | The date the review is created. Template: YYYY/MM/DD HH:MM:SS YY: Year; MM: Month; DD: Date; HH: Hour (24h format); MM: Minute; SS: Second __++Other date formats supported++__ | 2023/12/25 19:00:00 |
| avatar | Insert the avatar link of the reviewers++(https://prnt.sc/DuTwXCZ0WrFO)++ | ++https://shorturl.at/pUV15++ |
| country_alpha_code | country_alpha_code presents the __++country++__ of a review. Search country_alpha_code at ++HERE++ | The United States has country_alpha_code: us |
| review_status | The status of reviews after completing import into the app. 1 = Reviews are published after completing import. 0 = Reviews are hidden after completing import. For details: ++click here++ |
Step 3: Download your complete review import template as a CSV file and upload the file to the app
If you need further assistance, please don’t hesitate to contact us via live chat or email us at **[email protected]**
Updated on: 04/06/2025
Thank you!