Articles on: Synctrack - Returns & Exchanges

Integration with Shopify Flow for Synctrack Returns

Overview: How the Synctrack Returns & Exchanges x Shopify Flow integration works

With Synctrack Return, merchants can set multiple workflows in the return process in their Shopify store by integrating with Shopify Flow easily. With this integration, you can:

Automate return event and response using Shopify Flow.
Set up workflows triggered by Synctrack Return events, such as Return request Approved, Exchange order Created, etc for advanced automation.
Notify your team or customer when multiple requests are submitted from one shopper to inspect return fraud.
Improve return email automation and streamline your return management process.

Complete guide to set up your first Shopify Flow

Step 1: Enable Shopify Flow in Synctrack Returns & Exchanges

Access to Settings -> Integration -> Click the button "Set up" in the section "Shopify Flow".

To proceed, please install Shopify Flow by clicking the “Install” button

Choose "Enable" and "Save" to Use Shopify Flow to create workflows based on Synctrack's events.

Step 2: Set up your flow in Shopify Flow

From your Shopify admin, go to app "Shopify Flow" and click "Create workflow".

Choose your Trigger from Synctrack Returns

Choose your Condition from Synctrack Returns

Choose your Action from Shopify or third party apps

After completing set up, Click button "Turn on workflow to activate".

List of Triggers from Synctrack Returns

Trigger	Description
Synctrack: Return request - Sumitted	Occurs when a return request is successfully submitted.
Synctrack: Return request - Approved	Occurs when a return request is approved
Synctrack: Return request - Rejected	Occurs when a return request is rejected
Synctrack: Return request - Resolved	Occurs when a return request is resolved
Synctrack: Return request - Refunded	Occurs when a return request is refunded
Synctrack: Return items - Received	Occurs when the returned items have been received by merchant
Synctrack: Return items - Restocked	Occurs when a restock operation is executed via Synctrack Returns
Synctrack: Return request - Cancelled	Occurs when a return request is cancelled by shopper
Synctrack: Return exchange order - Created	Occurs when the exchange order has been created via Synctrack Returns

List of Conditions from Synctrack Returns

Condition	Description	Variables
return status	The current status of the return proces	PENDINGAPPROVEDRESOLVEDREJECTEDCANCELLED
resolution type	Information about the resolution used for return request	Refund to Store CreditRefund to Discount CodeRefund to Gift CardRefund to Original Payment MethodRefund by Online Bank TransferRefund by Online Bank Transfer - PaypalRefund by Online Bank Transfer - Bank TransferRefund by Online Bank Transfer - Debit CardRefund by Online Bank Transfer - PayTMExchange for the same productExchange for a different size or colorExchange for a different product
return method	Information about the method used for returning items	Ship with prepaid labelShip with any carrierNo shipment requiredReturn to store location
return quantity	The number of items that need to be returned	Number value
return history	The number of return requests that need to be submitted	Number value
refund value	The total amount of price that need to be refunded	Number value
refund currency	The currency of refund value	String ISO Currency

Example workflow templates

Below are common automation patterns you can build.

A. Auto-tag "Fraud" customer for frequent returns

💡Cancels orders from customers who have submit a return requests from Synctrack five or more times in the last six months. It fetches order data, counts returns, and auto-tag the customer to alert. This template can be used to: reduce losses from habitual returners by preemptively handling potential returns, and maintain profitability by discouraging excessive returns.

B. Alert fulfillment when a known return abuse customer places an order

💡Notify to your staff about high-risk customers who have submit a return requests from Synctrack with high refund value and quantity.

C. Request product review after issuing a refund resolution

💡When Synctrack Returns detects that an request has been refunded with a return or exchange resolution types, it triggers Judge.me to send a review request email.

If you need assistance creating workflows or would like us to pre-build templates in your store, contact our support team via live chat or email. We are happy to help.

Who can use this feature?

Available on Starter Plan

Updated on: 04/03/2026

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