Articles on: Synctrack - Returns & Exchanges

Reopen resolved return requests

Overview

In Synctrack Returns, merchant can reopen a return request that has already been marked as Resolved, so they can complete any remaining missed actions:

  • Issuing a refund
  • Marking items as received
  • Restocking returned items


How to open a resolved return request?


  1. The Open request button is only visible when the return request status is Resolved.


  1. Click Open request:
  • The request status will change from Resolved → Approved
  • The system checks which actions were already completed




  1. After reopening the request
  • Actions that have not yet been completed will become available, including:
    • Refund
    • Mark as received
    • Mark as restocked


Actions that were already completed before the request was resolved will not be shown again to prevent duplicate processing.


Who can use the feature?


Available on Starter Plan

Updated on: 26/01/2026

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