Reserve stock on request for exchange
Overview
In Synctrack Returns, merchant can set up exchange advance rules to optimize the exchange workflow. The “Reserve stock on request” feature allows the system to hold inventory as soon as a customer submits an exchange request, before the request is approved. This stock is immediately deducted once the customer submits the request to reduce the risks of our of stock exchange products.
How to enable Reserve stock on request for exchange?
Go to Settings > Configuration
- Tick checkbox "Reserve stock on request for exchange"
- Click "Save"
How it works?
Assume:
- Product A has 50 units in stock.
- Customer submits an exchange request for 1 unit.
Feature Status | System Behavior | Stock after submitting request | Stock after creating exchange order | Stock if request is rejected/deleted/canceled |
|---|---|---|---|---|
Active | Reserve stock upfront | 49 | 49 | 50 |
Inactive | Do not reserve stock | 50 | 49 | 50 |
Who can use the feature?
Available on Starter plan
Updated on: 26/01/2026
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