Start setting up a Return Process
Welcome to Synctrack Returns & Exchanges, To run the return process smoothly, the merchant needs to complete the following 3 following basic tasks:
Add the return page to your store navigation
The self-serve return page is a necessary function for consumers to complete return and exchange applications and is central to shaping the brand and enhancing the consumer's post-purchase experience.
Return Settings
Complete customized and necessary return settings to support your business requirements.
- Configure Refund Resolution
- Configure Exchange Resolution
- Return Policy
- Return Reason
- Return shipping method
- Logistic Integration
- Return address/warehouses
Return Notifications
Email notifications are automatically sent out to customers, building loyalty with proactive return updates.
Learn more about email notifications
Return Shipment Tracking
With Synctrack Returns’ Returns tracking feature you can have complete visibility over your return shipments’ tracking statuses, so you can proactively answer customers’ WISMR (Where is my return?) queries and notify them of exception events on the carrier side.
Learn more about return shipment tracking
Updated on: 20/03/2026
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