Apply discounts to exchange item
Overview
In Synctrack Returns, merchants can set up exchange advance rules to optimize the exchange workflow. The “Apply discounts to exchange items” feature allows the system to apply the returned item’s discount to the new item. For example, A returned item with a $20 discount will also apply a $20 discount to the exchange item.
How to enable Apply discounts to exchange items?
Go to Settings > Configuration
- Tick the checkbox "Apply discounts to exchange items."
- Click "Save"
How it works?
Assume:
- Product Return has the original price is $700.00
- Product Exchange has original price is $800.00
Feature Status | System Behavior | Return item discount | Exchange item discount |
|---|---|---|---|
Active | Apply discounts to exchange item (fixed) | $20 | $20 |
| Apply discounts to exchange item (percentage) | 10% * $700.00 = $70 | 10% * $800.00 = $80 |
| Apply discounts to exchange item (percentage + fixed) | $20 + 10% * $700.00 = $90 | $90 |
Inactive | Not apply discounts to exchange item | $20 | $0 |
FAQs
1. Which discount types are supported for exchanges?
Currently, this feature only applies to the "Amount off order" discount type. Other discount types (such as product-specific conditional discounts or shipping discounts) are not considered in this calculation logic.
2. How are multiple discount types on a single order handled?
If your original order had both a percentage-based discount and a fixed-amount discount, both will carry over to the exchange item:
- Percentage-based discounts: These are applied directly to the base price of the exchange item.
- Fixed-amount discounts: Only the specific portion of the discount associated with the returned items is transferred to the exchange items.
- Example: If the total order discount was $20, but only $5 of that discount was allocated to the item being returned, then a $5 discount will be applied to the new exchange item.
3. What happens if I exchange multiple items with different discounts?
To keep calculations clear and fair:
- Percentage discounts: The system takes the discount rate from the order level and applies it once across all exchange items.
- Fixed-amount discounts: The system sums up the discount amounts from all returned items and applies that total once across all exchange items (distributed proportionally by price).
4. Does the exchange item need to meet the original discount conditions?
No. Condition-based discounts (e.g., "15% off only for the Fall Collection") do not need to be re-validated. As long as the discount was applied to the original purchase, it will carry over to the exchange item regardless of its category or collection.
5. How is the balance calculated if I exchange for a more expensive item?
The discount is applied to the full price of the new item first. You then only pay the difference between that discounted price and the credit from your original purchase.
Real-world Example:Original Item: $100 with a 15% discount -> You paid $85.New Item: $150.Calculation: 15% off the new item ($150 - 15%*$150) = $127.50.Final Step: $127.50 (New Value) - $85 (Credit) = $42.50 balance to pay.
5. Can I stop the discount from carrying over??
Yes. If you prefer to compare items at their original retail prices without carrying over discounts, simply turn off the "Apply discounts to exchange items" setting in your dashboard.
Who can use the feature?
Available on Premium plan
Updated on: 13/05/2026
Thank you!