Collect customer info at the widget (name, phone, note)
Collect customer info at the widget (name, phone, note)
Capture extra details — recipient name, phone number, and a note — right in the date picker, so you have everything you need for delivery or pickup.
Overview
Beyond the date and time, DingDoong can collect a customer note at the widget: name, phone, and a free-text note. This is ideal for gift messages, recipient contact details, gate codes, or special handling instructions — captured at scheduling rather than chased afterward.
Before you start
- You're on the Smart plan or above.
- The widget is displayed on your chosen page.
How to enable customer info fields
Here's how, step by step:
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Step 1: Open the widget design (Advanced)
Go to Widget display → Design and open the customer note settings.
Step 2: Turn on the fields you need
Enable name, phone, and/or note, and set whether each is required.
Step 3: Label the fields (and translate)
Adjust the field labels and placeholder text; translate them if you serve other languages — see date picker in another language.
Step 4: Save
Save and test on the storefront.
How it looks on the storefront
Customers fill in the enabled fields as part of choosing their date/time. The values are saved with the order.
Common scenarios
Gift orders
Collect a recipient name and gift note at scheduling.
Delivery contact
Require a phone number so drivers can reach the recipient.
Special instructions
Use the note field for gate codes, floor numbers, or handling requests.
Configuration options
Field | Description | Notes |
|---|---|---|
Name | Recipient/customer name | Can be required |
Phone | Contact number | Can be required |
Note | Free-text instructions | Can be required |
Tips & Best practices
Troubleshooting
The fields don't appear?
Confirm you're on Smart+ and the fields are enabled and saved; refresh the storefront.
Where do I see the submitted info?
It's saved with the order — check the order in your admin / Order report.
FAQ
How do I make a field optional again?
Open the customer note settings, turn off "required" for that field, and save.
How do I remove the fields entirely?
Disable name/phone/note and save.
Related articles
- Customize your widget appearance — Style the widget (Widget Appearance & Placement)
- How to have the date picker in another language — Translate the field labels (Widget Appearance & Placement)
Updated on: 09/06/2026
Thank you!