Credit the original price for discounted returns
Overview
In Synctrack Returns, merchants can set up exchange advance rules to optimize the exchange workflow. The “Credit the original price for discounted returns” feature allows the system to apply the original order discount to the replacement item. Customers can exchange for items up to the original item’s pre-discount price. If the replacement item costs more, the customer pays the price difference. If less, a refund is issued based on the price difference.
How to enable Apply original order discounts to exchange?
Go to Settings > Configuration
- Tick the checkbox "Credit the original price for discounted returns"
- Click "Save"
How it works?
Assume:
- Product A has the discounted price when purchasing is $640.00
- Product A has original price is $800.00
Feature Status | System Behavior | Price of returned items | Price of exchanged item |
|---|---|---|---|
Active | Apply the original price of product | $800.00 | $800.00 |
Inactive | Apply the discounted price of product | $640.00 | $800.00 |
Who can use the feature?
Available on Starter plan
Updated on: 13/05/2026
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