Do not accept discounted items

Overview

In Synctrack Returns, merchant can set up an advanced return policy to optimize the return workflow. The “Do not accept discounted items” feature allows the system to whether returned items were purchased with discounts or promotions. If so, return and exchange options are disabled for those items.

How to enable Reserve stock on request for exchange?

Go to Settings > Policies

• Tick checkbox "Do not accept discounted items"
• Click "Save"

How it works?

Related: if you'd rather accept discounted items but refund them accurately, use Item discount distribution for returns instead. The two rules don't stack — this one removes discounted items from what can be returned at all, so there's nothing left for the other rule to recalculate.

Who can use the feature?

Available on Professional plan

Updated on: 28/08/2026