Facebook Multi Pixels - How to properly removing Omega app
We’re very sorry that our app didn’t work the way you had hoped & would be forever grateful if you could tell us what's wrong before you go. 🤗
There are just 3 steps you need to follow for a proper uninstall:
Remove Omega’s code snippet at the order status page
![](https://storage.crisp.chat/users/helpdesk/website/8383e5404a31c000/image_18qka71.png)
Remove Omega’s code in your theme
![](https://storage.crisp.chat/users/helpdesk/website/8383e5404a31c000/image_z1zoy8.png)
![](https://storage.crisp.chat/users/helpdesk/website/8383e5404a31c000/image_sqfcit.png)
Delete the app from your store
![](https://storage.crisp.chat/users/helpdesk/website/8383e5404a31c000/image_1eef355.png)
You can check our video below:
If I want to cancel the subscription, what should I do?
There are just 3 steps you need to follow for a proper uninstall:
Remove Omega’s code snippet at the order status page
![](https://storage.crisp.chat/users/helpdesk/website/8383e5404a31c000/image_18qka71.png)
Remove Omega’s code in your theme
![](https://storage.crisp.chat/users/helpdesk/website/8383e5404a31c000/image_z1zoy8.png)
![](https://storage.crisp.chat/users/helpdesk/website/8383e5404a31c000/image_sqfcit.png)
Delete the app from your store
![](https://storage.crisp.chat/users/helpdesk/website/8383e5404a31c000/image_1eef355.png)
You can check our video below:
If I want to cancel the subscription, what should I do?
Updated on: 07/11/2022
Thank you!