Find and fix product issues
See which products a channel rejected or ranked lower, then fix the data Omega Feed sends so they get approved.
Use this when: a channel shows disapproved products, or your feed's ready share is below where you want it.
Before you start
- Your feed has synced at least once. Issues appear after the first sync.
- For API feeds, Omega Feed reads the approval status back from Google and Meta after each sync. For data file (XML) feeds, the channel does not report back, so only Omega Feed's own check is shown.
See which products have issues
On your homepage
- Open Omega Feed. The Feed status card lists your feeds.
- Click the arrow next to a feed to expand it. Each row shows an issue, its severity and how many products it affects. A robot icon marks an issue that Omega Feed found itself.
- Click N products under an issue to open that feed's products with this issue only.
- Click Fix issues to open that feed's products that are not approved, or Get help to chat with us about this feed.
Fix Account issues first. When a connected Google or Meta account has a problem, the Account status card appears above Feed status. An expired login, an unclaimed website or a suspended Merchant Center blocks every product, no matter how clean your data is.
On a feed's page
Go to Feeds and open a feed. The column on the right has two cards.
Feed health shows how many products can run ads right now:
- The ring — the share of products with no error, also shown as "X of Y products ready".
- Error — sync blocked. Fix this issue to list your product.
- Has warnings — synced with warnings. May affect listing performance.
- Can improve — optional. Add more details to boost performance.
Each variant is counted once, under its worst issue. Click a row to filter the Products tab to those products. The card shows Last check: with the time of the last check, and Generating report... while the feed syncs.
Approval status lists every issue on this feed:
- Each issue shows a severity: Error, Warning, Pending review or Improvement. Only errors block a product.
- Click the issue title to open the channel's own documentation for it.
- Click the search icon (Show products with this issue) to filter the products table to the affected products.
- On Google and Meta API feeds, the external link icon opens the same list in Merchant Center (Open in GMC) or Commerce Manager (Open in Commerce Manager).
Issues Omega Feed finds before the channel does
Before every sync, Omega Feed checks each product against the channel's product data rules. Issues it finds carry a robot icon (hover it to read "Issue detected by Omega's pre-check."), so you can fix them before the channel reviews the product. When the channel reports the same issue, its version replaces ours and the icon goes away.
If a required attribute holds a value the channel can't accept, Omega Feed does not send that product until you fix it. On an API feed the channel keeps the version it already has; on a data file feed the product is left out of the file.
Fix issues in Omega Feed
On your homepage, the Fix product issues card (under Maximize your feed performance) opens a short guide. Pick a feed next to Top issues on this feed to see its 3 worst issues, then click Go to feed to land on its products that are not approved. The guide follows the 3 steps below.
1. Review the errors on feed detail
Read the issue name in Approval status, then look it up in Fix Google Merchant Center errors or Fix Meta catalog errors. Those pages tell you whether to fix the data in Omega Feed, in Shopify, or in the channel account.
2. Fix the product data
Pick the method that fits how many products are affected:
Your situation | Choose |
|---|---|
One or a few products need a different value | Edit single product |
Many selected products need new values | Bulk edit |
The same field is wrong for every product | Attribute mapping |
- Edit single product — on the feed's Products tab, open a product with Edit. The value you set is sent only by this feed and is kept on every sync. Your Shopify product is not changed. Steps: Edit one product.
- Bulk edit — select products on the Products tab (for example on the Not approved tab) and use Bulk edit or Bulk assign. The grid shows each row's issues next to the value to fix. Steps: Bulk actions.
- Attribute mapping — change which Shopify field fills an attribute, for every product in the feed. Common fixes such as GTIN, Identifier exists, Gender, Age group, Google category and Shipping sit on the feed's Settings tab; every attribute is on the Attributes tab. Steps: Map attributes.
When the value is wrong in Shopify itself (a missing barcode, a small image), fix it in Shopify so every feed gets the correction.
3. Re-sync your feed
Nothing reaches the channel until the feed syncs again. Click Re-sync at the top of the feed. After you change settings or product values, a Sync your latest changes banner also offers Re-sync.
Omega Feed reads the new approval status back about 20 minutes after an API sync, longer for large Meta catalogs. The channel then re-reviews on its own schedule. See How long until an error clears.
Limits
- Feed health, Approval status and the Omega Feed pre-check are available on every plan.
- Changing GTIN, Identifier exists, Condition, Gender, Age group and Shipping price on the Settings tab works on every plan.
- Editing a single product, Bulk edit, Bulk assign, custom attribute mapping and metafield mapping need the Pro plan or higher. See Plan limits.
- Fixes made in Omega Feed change only what this feed sends. Other feeds and your Shopify products are not changed.
Related articles
- Fix Google Merchant Center errors
- Fix Meta catalog errors
- Edit products
- Customize product data in your feed
Need help? Chat with us from the app.
Updated on: 13/11/2026
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