Courier mapping helps Synctrack correctly identify and connect your store’s shipping methods with the right carriers, so tracking updates are accurate and delivered in real time.

What is courier mapping?

Courier mapping is the process of linking your Shopify shipping methods to the actual carrier names recognized by Synctrack (e.g. "J&T Express", "UPS", "DHL").
This step is important because:

• It ensures tracking numbers are matched with the correct carriers
• It improves tracking accuracy and status updates
• It prevents delays or errors in syncing tracking data

When is courier mapping needed?

Courier mapping is especially useful when:

• You use custom shipping names in Shopify
• Your tracking numbers come from third-party fulfillment services
• Synctrack cannot automatically detect the carrier based on the tracking number format
  Without proper mapping, some shipments may stay in Pending status or show incorrect tracking information.

How to set up courier mapping

1. Click on Settings tab on the left navigation bar, go to Courier Mapping

2. Start to set up Preferred courier/ Courier mapping

Preferred courier
When a new tracking number is added to the system, Omega will first check the preferred courier list set by the merchant to determine which courier should be detected for that tracking number. This feature helps merchants ensure that their preferred courier is prioritized for tracking updates, ensuring accurate and timely tracking information for their shipments

Courier mapping
For example, if the system automatically detects the courier as "A," but the merchant wants to display "B" as the courier on the tracking page, they can use this feature to replace the actual courier with "B." This feature gives merchants the flexibility to customize the displayed courier information to align with their preferred couriers or specific shipping arrangements

1. Input the original courier in the field Actual courier
2. Input the replaced courier you want to show on tracking page in the field Shopify courier

Based on your previous order, we have detected orders having tracking number fulfilled with courier name that does not match the actual courier, we suggest the following mapping.

Updated on: 15/05/2025