How to connect with Delhivery?

Step 1: Obtain Your API Key

• Navigate to Main Menu > Settings > API Setup page.
• Users can view and copy the existing API Token

• Users can also click on “Request Live API Token” that refreshes the old token with a new token

Once you generate a new Token, your old token will stop working immediately

• Once you generate your token, it will be visible for 5 minutes and then will be hidden from view
• To protect your data, you’ll only be able to reveal your API token once.
• Copy and save your API token in a secure place.

How can I test Delhivery One APIs?

You can read API documentation by logging in to Delhivery One and visiting https://ucp.delhivery.com/developer-portal/v1/execute

Please refer to this article on Client Developer Portal

Step 2: Connecting Your Account

Once you have your API Key:

• Log in to your Synctrack Returns dashboard.
• Navigate to the “Settings” section > “Logistics” tab
• Look for the Delhivery integration option and click “Connect” or “Set up”.
• You’ll be prompted to enter your API Key. Paste the key you received into this field.
• Click “Connect” to establish the connection.

Step 3: Configure Settings

After connecting:

• Set your default package sizes and types.
• Make sure method “Ship with pre-paid lable” is enabled

Step 4: Test the Connection

Before going live:

• Create a test return request on return page
• Choose “Ship pre-paid label” for return method (This method is only displayed on return page if you enable it in the app as the step above mentioned)

• Submit request
• Go into the app, open this request at tab “Return management”
• Click to approve the request & Select the appropriate shipping carrier if prompted.

• Verify that the label is created correctly and contains accurate information.
• **For more info of How to create and print return labels, click here

Updated on: 02/06/2025