How to connect with Delhivery?

Step 1: Obtain Your API Key

Navigate to Main Menu > Settings > API Setup page.
Users can view and copy the existing API Token


Users can also click on “Request Live API Token” that refreshes the old token with a new token


Once you generate a new Token, your old token will stop working immediately
Once you generate your token, it will be visible for 5 minutes and then will be hidden from view
To protect your data, you’ll only be able to reveal your API token once.
Copy and save your API token in a secure place.
 
How can I test Delhivery One APIs?
You can read API documentation by logging in to Delhivery One and visiting https://ucp.delhivery.com/developer-portal/v1/execute
Please refer to this article on Client Developer Portal
 

Step 2: Connecting Your Account

Once you have your API Key:
 
Log in to your Synctrack Returns dashboard.
Navigate to the “Settings” section > “Logistics” tab
Look for the Delhivery integration option and click “Connect” or “Set up”.
You’ll be prompted to enter your API Key. Paste the key you received into this field.
Click “Connect” to establish the connection.

Step 3: Configure Settings

After connecting:
Set your default package sizes and types.
Make sure method “Ship with pre-paid lable” is enabled

Step 4: Test the Connection

Before going live:
Create a test return request on return page
Choose “Ship pre-paid label” for return method (This method is only displayed on return page if you enable it in the app as the step above mentioned)


Submit request
Go into the app, open this request at tab “Return management”
Click to approve the request & Select the appropriate shipping carrier if prompted.


Verify that the label is created correctly and contains accurate information.
*For more info of How to create and print return labels, click here

Updated on: 02/06/2025