With Synctrack, you can turn your order tracking page into a revenue-generating channel by promoting products directly to customers while they check their shipment status. This feature helps you increase average order value and encourage repeat purchases — all with zero extra effort.

What is product recommendation upsell?

Product upsell displays selected products on your tracking page, so customers see them while tracking their orders. Because shoppers check their tracking 3–5 times per order, it's one of the highest-traffic pages in the post-purchase journey — and a low-friction sales opportunity.
You control which products appear and in what order. Depending on your goal, you might show:

• Best-sellers or new arrivals
• Products related to what the customer just bought
• A hand-picked set of items you want to push
• Everything from a specific collection or campaign

How to enable product recommendation upsell

Follow the steps below to set up and customize your product recommendations:

1. Open the tracking page editor: Click the Tracking page tab on the left navigation bar, then go to Configuration.

2. Turn on Product recommendation: In the left panel, scroll to the Additional sections group. Tick the checkbox next to Product recommendation to switch the block on.
3. Open its settings: Click the edit (pencil) icon on the Product recommendation row. The settings panel opens.
4. Write a title: Enter the heading customers will see above the products — for example "You might also like". If you leave it blank, "Recommend Products" is used.
5. Choose your recommendation source:
6. • Rule based: You decide which products appear, using the rules below.
   • Shopify related products: Shopify automatically suggests products related to what the customer bought in that order. Nothing else to configure. Choosing Shopify related products hides the Type and Sort by options — Shopify handles the selection for you.
6. (Rule based) Choose where the products come from: Select a Type
7. • All product: Shows any product from your store.
   • Product Type: Shows products belonging to the product types you select.
   • Product Tags: Shows products carrying the tags you select.
   • Specific products: You hand-pick each product yourself.
   • Collections: Shows the products inside the collections you select.
7. (Rule based) Choose the order: Use Sort by to control the order products appear in. The available options depend on the Type you chose.
8. • For All product, Product Type, Product Tags, and Specific products: Created (Newest first) (default), Created (Oldest first)
   • For Collections: Created (Newest first) (default), Created (Oldest first), Best selling, Collection default — the exact order you arranged the collection in Shopify.
8. Click Save changes. If you chose Specific products or Collections, you must select at least one item before you can save.
9. Preview and test. Preview your tracking page to confirm the recommendations show up the way you intended. T
10. Click the checkbox to Enable and Save Changes
11. Preview and test

If a product is no longer available

If a product you picked is later unpublished or deleted in Shopify, it is automatically hidden from your tracking page, so customers never see a dead product — but we keep it in the list so you can see what happened and remove it.

If a collection is empty

If every product in your selected collections is out of stock or unavailable, your tracking page falls back to showing All product instead. This way the block never appears blank to your customer.

Using Shopify related products

Select Shopify related products as your source to let Shopify suggest products related to what the customer actually bought in that order — rather than picking them yourself.
This is the lowest-effort option: there is nothing else to configure. When you select it, the Type and Sort by options disappear, because Shopify decides both the products and their order. Suggestions are generated automatically from your store's sales data, product descriptions, and collections, and products already in the customer's order are excluded.
Good to know:

• New or low-volume stores: Shopify needs some sales history to generate related products. If it has no suggestions for a product, the block automatically falls back to another source, so it's never empty.
• You don't choose the products. These recommendations come from Shopify's engine — Synctrack shows what Shopify returns.

Selling internationally using Shopify Market?

You may set multiple languages for the tracking page and if your store uses Shopify Markets, recommended products automatically adapt to each customer:

• Correct currency — a customer in France sees prices in EUR, not your store's default currency.
• Correct price — the actual price you've set for that market, not a converted estimate.
• Correct availability — products you don't sell in that market are hidden automatically.

The market is determined by the shipping address on the order, so it stays accurate even if the customer is travelling or using a VPN. No setup required. This works automatically once Shopify Markets is configured in your store.

Updated on: 14/07/2026