How to filter request from many sources?

In the Synctrack app, the Return source filter helps you identify where each return request was created from. This makes it easier to review daily return operations, separate customer-submitted returns from internally created requests, and analyze return data by source.

You can use the Return source filter in both Management and Analytics.

What is Return source?

Return source shows where a return request was created.

Supported return sources include:

• Return portal: Return requests submitted by customers from the return portal
• Shopify admin: Return requests synced from Shopify admin
• Synctrack app: Return requests created manually inside Synctrack Returns & Exchanges
• Gorgias admin: Return requests created from the Gorgias admin.

How to filter return requests by Return source in Management

1. From your Synctrack Returns & Exchanges admin, go to Management.
2. Open the return request list.
3. Click "Add Filter"
4. Select Return source.
5. Choose one or more sources:

• • Return portal
  • Shopify admin
  • Synctrack app
  • Gorgias admin

6. Apply the filter.

The return request list will now show only the requests that match the selected source.

How to filter return data by Return source in Analytics

1. From your Synctrack Returns & Exchanges admin, go to Analytics.
2. Select the report or dashboard you want to review.
3. Click Filter.
4. Select Return source.
5. Choose the source you want to analyze.
6. Apply the filter.

Your analytics data will be updated based on the selected return source.

Available Return source options

Return portal

This source is used when a customer submits a return request through your store’s return portal.

Use this source when you want to review customer-submitted return requests.

Shopify admin

This source is used when a return request is synced from Shopify admin.

This option is available only when Shopify sync is enabled.

Use this source when you want to check return requests that were originally created or managed from Shopify.

Synctrack app

This source is used when a return request is created manually inside Synctrack Returns & Exchanges.

Use this source when your team creates return requests on behalf of customers.

Gorgias admin

This source is used when a return request is created from Gorgias admin.

This option is available only when Gorgias is connected with Synctrack.

Use this source when your support team manages returns from Gorgias.

Updated on: 26/05/2026