Articles on: Synctrack - Returns & Exchanges

Integration with Shopify Flow x Synctrack Returns

Overview: How the Synctrack Returns & Exchanges x Shopify Flow integration works

With Synctrack Return, merchants can easily integrate with Shopify Flow to set multiple workflows in the return process in their Shopify store. With this integration, you can:

Automate return event and response using Shopify Flow.
Set up workflows triggered by Synctrack Return events, such as *Return request Approved, Exchange order Created, etc., *for advanced automation.
Notify your team or customer when multiple requests are submitted from one shopper to inspect return fraud.
Improve return email automation and streamline your return management process.

Complete guide to set up your first Shopify Flow

Step 1: Enable Shopify Flow in Synctrack Returns & Exchanges

Access to Settings -> Integration -> Click the button "Set up" in the section "Shopify Flow".

To proceed, please install Shopify Flow by clicking the “Install” button

Choose "Enable" and "Save" to Use Shopify Flow to create workflows based on Synctrack's events.

Step 2: Set up your flow in Shopify Flow

From your Shopify admin, go to app "Shopify Flow" and click "Create workflow".

Choose your Trigger from Synctrack Returns

Choose your Condition from Synctrack Returns

Choose your Action from Shopify or third party apps

After completing set up, Click button "Turn on workflow to activate".

List of Triggers from Synctrack Returns

Trigger	Description
Synctrack: Return request - Sumitted	Occurs when a return request is successfully submitted.
Synctrack: Return request - Approved	Occurs when a return request is approved
Synctrack: Return request - Rejected	Occurs when a return request is rejected
Synctrack: Return request - Resolved	Occurs when a return request is resolved
Synctrack: Return request - Refunded	Occurs when a return request is refunded
Synctrack: Return items - Received	Occurs when the returned items have been received by merchant
Synctrack: Return items - Restocked	Occurs when a restock operation is executed via Synctrack Returns
Synctrack: Return request - Cancelled	Occurs when a return request is cancelled by shopper
Synctrack: Return exchange order - Created	Occurs when the exchange order has been created via Synctrack Returns

List of Conditions from Synctrack Returns

Condition	Description	Variables
resolution type	Information about the resolution used for return request	Refund to Store CreditRefund to Discount CodeRefund to Gift CardRefund to Original Payment MethodRefund by Online Bank TransferRefund by Online Bank Transfer - PaypalRefund by Online Bank Transfer - Bank TransferRefund by Online Bank Transfer - Debit CardRefund by Online Bank Transfer - PayTMExchange for the same productExchange for a different size or colorExchange for a different product
return method	Information about the method used for returning items	Ship with prepaid labelShip with any carrierNo shipment requiredReturn to store location
return quantity	The number of items that need to be returned	Number value
return history	The number of return requests that need to be submitted	Number value
refund value	The total amount of price that need to be refunded	Number value
refund currency	The currency of refund value	String ISO Currency

Pre-built templates

Three Synctrack templates are published in the Shopify Flow template gallery. Install one, fill in the single field it asks for, and turn it on.
Every template ships with one field deliberately left blank. The workflow will not run until you fill it in — this is on purpose, so a workflow never sends data somewhere you did not choose.

Log every Synctrack return to a spreadsheet

Use template

Sends every return request to a webhook of your choice, so you keep a full record of return activity outside Shopify.
Works with Google Sheets through an Apps Script web app, and with Zapier or Make through a catch hook.
Before you turn it on: open the Send HTTP request step and paste your webhook URL into the URL field. The request body is already filled in with the order, customer and return fields — leave it as is. A 4XX response fails the run and is recorded in the run log, so a wrong URL is visible rather than silent. A 5XX response is retried for up to 24 hours.

Restock returned items when a return is received

Use template

Puts returned items back into inventory as soon as a Synctrack return is marked as received, so stock levels stay accurate without anyone doing it by hand.
Before you turn it on: open the Send Admin API request step and replace REPLACE_WITH_YOUR_LOCATION_ID with the ID of the location you want returned items restocked into. Shopify requires a location for a Restocked disposition and it cannot be read from the return, so this is the one thing you must set.
Every return on the order that is still open is processed with the disposition Restocked. Returns already processed are skipped rather than processed twice. If the Admin API rejects a call — for example because the return was closed in the meantime — the error is recorded in the run log and the run stops there.

Tag serial returners for review

Use template

Tags a customer as a serial returner and emails your team when their return activity is unusually high, so you can review possible abuse. It comes set to at least 3 returns and a return rate of 30 percent, and both numbers can be changed.
Before you turn it on: open the Send internal email step and enter the mailbox of the team that should review these customers. The To field ships empty on purpose.
To use different thresholds, open the condition step and change 3 and 0.3, where 0.3 means a 30 percent return rate. The rate is the number of return requests divided by the customer's lifetime order count.
Adding the tag is safe to repeat — Shopify will not create a duplicate. The email, however, is sent every time the customer crosses the threshold, because Flow does not remember previous runs.

Example workflow templates

Below are common automation patterns you can build.

A. Auto-tag "Fraud" customer for frequent returns

💡Cancels orders from customers who have submit a return requests from Synctrack five or more times in the last six months. It fetches order data, counts returns, and auto-tag the customer to alert. This template can be used to: reduce losses from habitual returners by preemptively handling potential returns, and maintain profitability by discouraging excessive returns.

B. Alert fulfillment when a known return abuse customer places an order

💡Notify to your staff about high-risk customers who have submit a return requests from Synctrack with high refund value and quantity.

C. Request product review after issuing a refund resolution

💡When Synctrack Returns detects that an request has been refunded with a return or exchange resolution types, it triggers Judge.me to send a review request email.

If you need assistance creating workflows or would like us to pre-build templates in your store, contact our support team via live chat or email. We are happy to help.

Who can use this feature?

Available on Starter Plan

Updated on: 08/09/2026

Was this article helpful?

Thank you!