Keep your feeds in sync

Omega Feed updates each feed from your Shopify store on a schedule, so your channels show current products, prices and stock. This article shows how sync works and how to check, control and repair it.

Use this when: you want to know when a feed last updated, why a change hasn't reached the channel, or how to pause a feed.

1. Before you start
2. How sync works
3. Check sync history
4. Get email reports
5. Resync Shopify data
6. Pause or stop a feed
7. Limits

Before you start

• You have at least one saved feed. See Create a feed.
• API feeds need a working connection to Google or Meta. If yours is broken, see Fix connection and feed URL errors.

How sync works

Shopify tells Omega Feed when you add, edit or delete a product. Your feeds pick up those changes on their next sync.

• API feeds (Google, Facebook) push products to the channel during each sync.
• Data file feeds rebuild their file during each sync. The channel then reads the file on its own schedule, which you set in the channel's dashboard.

Set the schedule

1. Open the feed and go to the Settings tab.
2. In Schedule auto-sync, choose a Frequency: Weekly, Daily or Hourly.
3. For Weekly, pick the day under Repeat. For Weekly and Daily, set the time under At. The time is in your computer's time zone.
4. Click Save.

For Hourly, the card shows Next schedule with the date and time of the next run. Frequencies your plan doesn't include show as (locked).

Sync now

To update a feed right away, click Re-sync at the top of the feed page. You can also open the … menu on a feed row and choose Re-sync. Re-sync is greyed out while the feed is already syncing.

Real-time price and stock

Tick Real-time price & stock sync in Schedule auto-sync to push price and stock changes without waiting for the schedule.

• Omega Feed collects changes for about 1 minute, then pushes only the changed variants.
• It runs alongside your schedule. Everything else, such as titles or images, still updates on the scheduled sync.
• It works for Google and Facebook API feeds only. Data file feeds show the option greyed out with (Login required).
• Real-time pushes show in Sync history with the trigger Real-time.

Check sync history

Every feed keeps a log of its syncs.

1. Open the feed and click the Sync history tab. From the Homepage, you can also choose View history in a feed's … menu.
2. Read the list, newest first: Started, Trigger, Duration, Status, Total, Approved and Not approved.
3. Click a row to open Sync run detail. Each number shows the change from the run before.

What the columns mean:

• Trigger — what started the run: Manual, Scheduled, Feed created, Onboarding, Real-time, Plan changed, Channel fetch or AI assistant.
• Status — Syncing, Synced, Error, Paused or Superseded. Hover an Error badge to read the reason.
• Total — items sent, one per variant, so it can be higher than your product count.
• Approved / Not approved — for API feeds, the channel's review. They show Pending until the channel reports back. For data file feeds, they come from Omega Feed's own check. The channel's own status is in Merchant Center or Commerce Manager.

A Real-time run shows Total, Success and Failed, plus the products pushed with each old and new value.

The tab keeps the 50 most recent syncs of each feed. Older runs are deleted.

Get email reports

Report emails for all feeds

1. Go to Settings > Email reports.
2. Choose a Report frequency: Off, Daily, Weekly or Monthly.
3. Enter the Notification email and click Save.

• Daily — sent every morning, covering the last 24 hours.
• Weekly — sent every Monday, covering the last 7 days.
• Monthly — sent on the 1st of each month, covering the last 30 days.

An email after each sync

In the feed's Schedule auto-sync card, tick Get notifications for this feed. You get a summary each time this feed syncs.

• New feeds start with it ticked for Weekly and Daily, and unticked for Hourly.
• API feeds send the email after the channel's approval check, so it can arrive up to 20 minutes after the sync ends.
• Data file feeds send no email when a sync fails. Check Sync history instead.

Resync Shopify data

Send your latest edits to the channel

When you change a feed's settings or edit a product's values, the Products tab shows Sync your latest changes. Your edits are saved in Omega Feed but not on the channel yet. Click Re-sync on the banner to send them.

Re-pull data from Shopify

Shopify normally sends changes to Omega Feed automatically. If something is missing or out of date, re-pull it:

1. Go to Settings > Shopify data.
2. Click Re-sync on the row you need.

• Markets — countries, currencies and languages from Shopify Markets. Use it when a market or language is missing from Target market.
• Products & Collections — products, variants and collections. Use it when products or collections are missing or outdated.
• Metafields — product and variant metafield definitions. Use it when a metafield you created in Shopify is missing from attribute mapping.
• Price & stock — no re-sync needed. Omega Feed reads them live from Shopify.

For Products & Collections, a Confirm products resync window opens. Tick I understand the current product data will be erased, then click Re-sync. The row shows Syncing X of Y products until it finishes.

Pause or stop a feed

Pause auto sync

To stop a feed from syncing on its schedule:

1. Go to Feeds.
2. Turn off the Auto sync switch on the feed's row, or open the … menu and choose Pause sync.

The feed keeps its products on the channel and its settings. Turn the switch back on, or choose Resume sync, to restart the schedule.

A feed can also show Paused because your plan changed. Plan-paused data file feeds stop serving their file: the channel gets "Feed paused. Upgrade your plan to resume." Upgrade to resume them.

Stop a sync that is running

1. Open the feed. While it syncs, Stop sync replaces Re-sync at the top. On the Homepage, it is in the feed's … menu.
2. Click Stop sync.
3. In Stop this sync?, click Stop sync to confirm, or Keep syncing to cancel.

What happens next:

• API feeds — products already sent stay on the channel, and nothing is removed. Products not reached keep their previous data.
• Data file feeds — the file is published with the products processed so far.
• In Sync history, the stopped run shows — for approval counts.

You can stop Google API, Facebook API and data file feeds. Stop sync disappears when the run is almost done.

Limits

• Weekly sync is on every plan. Daily needs Basic or higher. Hourly needs Scale or Advanced.
• Real-time price & stock sync needs Scale or Advanced, and works on Google and Facebook API feeds only. If you downgrade below Scale, it turns off.
• Sync history keeps the 50 most recent runs per feed.
• Full details per plan: Plan limits.

Related articles

• Create a feed
• Find and fix product issues
• Fix connection and feed URL errors
• Manage your plan
• Plan limits

Need help? Chat with us from the app.

Updated on: 13/11/2026