Each Synctrack plan comes with a monthly or annual limit on the number of orders it can track. If your store exceeds this quota, Synctrack will continue tracking your orders without interruption, and additional charges may apply based on your usage.

What is a quota?

Your monthly quota is the number of shipments the app can track in your current billing cycle. Each shipment with a tracking number counts as one unit — so a Shopify order that ships in 2 parcels uses 2 units of your quota.

A shipment is counted in the billing cycle when the app starts tracking it (i.e., when its tracking number is successfully picked up), not when the order was created. This means an order placed in one cycle but fulfilled in the next will count toward the cycle in which it ships.

Orders containing only products not required shipping like non-physical products (digital downloads, gift cards, shipping protection) are automatically excluded and do not count toward your quota.

When does my quota reset?

• Free plan: Your quota resets every 30 days from your install date.
• Paid plans (Launch, Scale, Pro): Your quota resets on your Shopify billing date each cycle.

Shipments that arrive in your store right at the end of a billing cycle but are fulfilled after the cycle resets will be counted against the new cycle. You no longer lose visibility on these cross-cycle shipments.

What happens if you exceed your quota?

When your shop reaches its plan’s quota limit:

• Any new shipments beyond the limit will be marked as Over quota and won’t display tracking information, even if they were previously synced.
• Existing shipments within quota will continue updating normally.

If you upgrade your plan, all shipments that were previously marked Over quota in your current cycle will automatically resume tracking. Any shipments that still exceed your new plan's limit will remain Over quota and will retry automatically on your next cycle reset or after a further upgrade. To keep all shipments tracked, you can upgrade your plan or purchase additional quota at any time. You’ll see a notice in the app when tracking is paused due to quota limits.

How to resume tracking

To restore full tracking:

1. Go to Apps > Synctrack Order Tracking in your Shopify Admin.
2. Click on the Subscription Plans tab.
3. Choose a higher plan or purchase additional quota.
4. Confirm the subscription or quota top-up in the Shopify approval window.

Tracking will resume automatically once the new quota is active.

Tips to avoid tracking disruptions

• When you install the app, you choose how much order history to import (default: Last 7 days). Use No past orders if you only want to track new orders going forward. Need to import older orders later? Use Sync historical orders on the Shipments page — it shows you how many orders will be imported and how much quota will be used before you confirm
• Keep an eye on your quota in the app dashboard.
• Upgrade before peak periods (e.g. holiday sales) if you expect higher volume.
• Contact our team if you need a custom plan or help forecasting usage.

Updated on: 22/05/2026