Understand Your Dispute Analytics

Dispute Analytics shows how safe each payment gateway account is, which disputes need you right now, and how you did in the period — so you can act before a gateway raises your fees or holds your funds.

Plan: available on every plan, including Free.

Open Dispute Analytics

Go to Analytics — Dispute Analytics is the first tab and opens by default. You can also click View Dispute Analytics from the Dispute tab. Use the tabs to switch between Summary and each connected gateway (PayPal, Stripe, Shopify Payments, Airwallex, Klarna, Adyen, Afterpay).

Check account health by gateway

1. On Summary, find Account health by gateway. Each connected gateway shows its Chargeback rate or Dispute rate with a status: Healthy, Action needed or High risk. Rates are never added together.

2. Click a gateway to open its tab. The card at the top shows the rate, that gateway's own limits (for example Danger 0.75% and Visa / Mastercard 1.5%) and how many points you have left before each one.
3. Check the Rate period badge — each gateway uses its own fixed window, not the date range on the page.
4. If the gateway has more than one account, choose it from Account: in the card.
5. If a reminder about open inquiries or requests for information appears at the bottom of the card, click View inquiries (or View requests, View early disputes, Respond now) to handle them before they turn into chargebacks.

What you'll see

• Open right now — Needs response and Under review, counted as of today. Click either card to open those disputes; Needs response is sorted by the closest deadline.
• In this period — Opened, Resolved before chargeback, Won, Lost, Win rate and Expired without response, each with the number of cases, the value and the change versus the previous period.

• Charts — Disputes by Stage, Top reason codes, Disputes over time and, on Summary, Total Disputes by Processor. Each chart has its own By count / By value toggle.

• Repeat disputers — buyers with 2 or more disputes, matched by order email, across all time. Review them before shipping their next order.

Good to know

• Win rate counts only the disputes you responded to. Accepted and expired disputes still count in Lost. Dispute fees are not included in any amount.
• From Shopify means the rate is read directly from Shopify. Estimated and Approximate rates are calculated by Synctrack and may differ slightly from the gateway's own figure.
• Not enough data means the gateway had 100 transactions or fewer in its window. Afterpay shows No published limit because Afterpay doesn't publish one.
• Not calculated on PayPal means Synctrack can't read your PayPal sales — click Connect via PayPal login to add the permission.

Related articles: View and Filter Your Disputes · Respond to a PayPal Dispute

Not finding what you are looking for? Chat with us or send us an email at [email protected] — we're always right there to give you a full hand.

Updated on: 10/11/2026