Sync Tracking Number Setup
Configure PayPal tracking info
1. PayPal Account Setup Install the app on Shopify and connect the app with your PayPal account to let the app sync tracking info to PayPal. How to connect the app with your PayPal merchant account: Step 1: Add Synctrack PayPal Tracking Sync app to your app store. Step 2: Install the app to your store > App admin > go to Settings > Account settings > Payment gateway > Paypal tab > in the Connecting app with Paypal card, click Connect via PayPal login . How does the “Ignore Sync” feature work? Synctrack will automatically skip syncing the tracking information that matches the rules you have set up for future orders. You can skip syncing for: Courier name (e.g. YuneFew readersAdd Courier Mapping rule
In many situations, using third-party fulfillment apps can lead to mismatched courier names. This can result in couriers being mislabeled as “Other”, a tag that doesn’t align with PayPal’s information. Some couriers, with varying regional names, might not be recognized by PayPal, causing tracking updates to be missed. With Synctrack’s ‘Courier Mapping’, you can easily correct and [synchronize the courier name from Shopify to PayPal](https://blog.synctrack.io/synctrack-matches-courier-names-to-paFew readersConnect Multi Stores
In case you have more than one Shopify store, you can use the Multi-store feature to quickly access each account, save much more funds, and track the performance of all transactions across connected stores. (Applied for Premium and Enterprise users) What you should know about multi-store? Which Synctrack plan supports the Multi-store feature? This feature is available on the Premium and Enterprise plans (you only need the Premium / Enterprise plan on one store to connectFew readersCheck Sync Status
You can check the Sync Status by going to the Orders tab. Sync Status You can click on the status to filter orders based on its sync status Synced: Successfully synchronized to PayPal In queue: Order is being processed synchronously ***Over quFew readersUpload Tracking Information and Orders by CSV / XLSX file
The upload CSV / XLSX function lets you upload orders from other platforms with a template file. The app will automatically detect the info and helps you add tracking numbers to PayPal Step 1: Go to the Orders tab > Import Choose the Type upload as Import orders / Import tracking info > Download Templates. 
Buyer outreach sends emails to buyers from your own business email address, so buyers recognise you and their replies land in your inbox. Before you can send a test email or email a buyer from a dispute, connect an address in Settings > Buyer outreach > Email setup. There are two ways to connect: Method Best for What you need Verification Amazon SES | Any address you can receive mail at | Access to that inbox | Click a link in a verificatioFew readersConnect your Klarna account
Connect your Klarna account Klarna Dispute Management is marked BETA in-app — it's live this release while we finish validating, so some steps may change. Synctrack syncs your Klarna disputes into Shopify Admin so you can read, answer, appeal or close them without opening the Klarna Merchant Portal. Klarna is the fifth gateway in the Disputes list, after PayPal, Stripe, Shopify Payment and Airwallex. Connect with an API key Go to *Settings → Account settings → Payment gatewayFew readersRespond to a Klarna dispute
Respond to a Klarna dispute Klarna Dispute Management is marked BETA in-app — it's live this release while we finish validating, so some steps may change. When a Klarna dispute needs your answer, its state is Needs response. Synctrack walks you through a four-step wizard and tells you what Klarna is asking for. How to respond Open Disputes management → Klarna and click the dispute you want to answer. The detail page shows how many days you have left to respond, what KlaFew readersAttach Delivery Proof to a Dispute
Attach Delivery Proof to a Dispute Fighting an "Item Not Received" dispute? Synctrack can build a Delivery Confirmation PDF from the carrier's own delivery scans and attach it to your PayPal, Shopify Payments or Stripe evidence, so you don't have to take screenshots yourself. Available on the Pro plan and above. Delivery proof works with PayPal, Shopify Payments and Stripe disputes. Support for other payment gateways is coming soon. Turn on delivery status collection GoFew readersConnect Airwallex Account for Dispute Management
Connect Airwallex to Synctrack Airwallex Dispute Management is marked BETA in-app — it's live this release while we finish validating, so some steps may change. Synctrack connects to your Airwallex account with a scoped API key that you create yourself. A scoped key only grants the three permissions Synctrack needs — reading your payments, managing your disputes, and uploading evidence files — so Synctrack can never move your money. Connecting an Airwallex account works on **everyFew readersDispute Management Setup
Disputes and chargebacks are stressful — you have to spot them in time, gather the right proof, and respond before PayPal/Stripe's deadline. Dispute Management brings the whole PayPal/Stripe workflow into your Shopify admin: Synctrack detects new PayPal/Stripe disputes in real time > notifies you the moment one is filed > gets your store ready to auto-fill the evidence PayPal/Stripe asks for and suggests additional evidences to strengthen your position in a dispute. You turn the feature on andFew readersHow Airwallex Disputes Work in Synctrack
How Airwallex Disputes Work in Synctrack Airwallex Dispute Management is marked BETA in-app — it's live this release while we finish validating, so some steps may change. Once your Airwallex account is connected, disputes raised on your Airwallex payments arrive on their own. Open Disputes management and select the Airwallex tab, fourth in the row after Shopify Payment. WhaFew readersRespond to a Shopify Payments dispute / chargeback
Submit Shopify Payments Dispute Evidence with Auto-fill Unlike PayPal and Stripe, there is no account to connect for Shopify Payments — no API key, no secret key, no approval to wait for. Synctrack reads your disputes through the permissions you already granted the app, so turning on one toggle is the whole setup. When you respond to one, Synctrack pre-fills the evidence from data it already has — your tracking and your Shopify order — and orders the fields by the reason the bank gave, so youFew readersSubmit Additional Evidence on a PayPal Dispute
Already responded to a PayPal dispute and then found something that strengthens your case — a delivery confirmation, a customer email, a replacement shipment receipt? If the case has escalated to a chargeback and is still under review, you can send that evidence to PayPal straight from Synctrack. Plan: requires Basic or above, like every other dispute action. The Free plan is view-only. When you can use it Submit additional evidence appears in the Actions bar of a PayPalFew readersConnect your PayPal & Stripe account for Dispute Management
To manage disputes, Synctrack needs to connect to the PayPal/Stripe account that receives them. All payment accounts — for both tracking sync and Dispute Management — are connected in one place: Settings > Account settings > Payment gateway, one tab per gateway. Plan: connecting your gateways works on every plan, including Free, and there is no limit on how many accounts you connect. Responding to the disputes they bring in requires Basic or above. Connect Paypal You'll need aFew readersView and Filter Dispute Lists
Once Dispute settings are done, the Dispute tab gives you every PayPal dispute across your connected stores and PayPal accounts in one place — so nothing slips past a deadline. Plan: viewing and filtering disputes works on every plan, including Free. Responding to one requires Basic or above. Open the Disputes list Go to the Dispute tab and open the Paypal tab — this is where your PayPal disputes appear. Each column tells you something at a glance: Dispute ID —Few readersRespond to a Paypal Dispute
When you open a PayPal dispute from the Dispute tab, you can handle it end to end inside Synctrack — talk to the buyer, send an offer, escalate, accept the claim, or submit evidence. No jumping into the PayPal Resolution Center. Plan: responding to a dispute requires Basic or above. On the Free plan you can open a dispute and read it, but every action button is locked. The dispute detail page The page title is the Dispute ID, with the status badge next to it and the openeFew readersSubmit Paypal Dispute Evidence with One-Click Auto-Fill
This is where Synctrack saves you the most time on a PayPal dispute. Instead of digging up tracking numbers, Paypal Refund IDs, and policy links and typing them into PayPal, Synctrack reads what it already knows about your order, refund, and store — and pre-fills the evidence PayPal requires. You just review and submit. Auto-filled fields are marked with a green ✓ Synced badge. Open the evidence wizard On a PayPal dispute's detail page, click Provide evidence in the ActionsFew readersAuto-compile Store Policies to PDF for Dispute Evidence
Synctrack can turn your store's policies (Refund/Return, Terms of Service, Shipping…) into PDFs and attach them as evidence when you respond to a Stripe or PayPal dispute — pulled automatically from your Shopify store, so you never copy-paste policy text or rely on a link. Available on Pro, Premium, and Enterprise plans. Set it up In Shopify, go to Settings → Policies and make sure your policies are filled in. If you don't set your policies up in Shopify, you'll need to add them by hFew readersSubmit Stripe Dispute Evidence with Auto-fill
Stripe Dispute Management is marked BETA in-app — it's live this release while we finish validating, so some steps may change. When you respond to a Stripe dispute, Synctrack pre-fills the evidence packet from data it already has — your tracking and your Shopify order — so you mostly review instead of type. Stripe allows only one submission, so Synctrack lets you save a draft and review everything before you commit. Plan: submitting evidence requires Basic or above; the preFew readersUnderstand Your Dispute Analytics
Dispute Analytics shows how safe each payment gateway account is, which disputes need you right now, and how you did in the period — so you can act before a gateway raises your fees or holds your funds. Plan: available on every plan, including Free. Open Dispute Analytics Go to Analytics — Dispute Analytics is the first tab and opens by default. You can also click View Dispute Analytics from the Dispute tab. Use the tabs to switch between Summary and each connFew readers
Integrations
Using Synctrack PayPal Tracking with Shopify Sidekick
Synctrack now integrates with Shopify Sidekick, the AI assistant built into your Shopify Admin. You can ask Sidekick natural-language questions about your PayPal/Stripe disputes and your tracking sync — "Which disputes need my response?", "Any orders not synced to PayPal this week?" — and get answers pulled directly from Synctrack, without opening the app. When a dispute needs action, Sidekick can take you straight to the right page in Synctrack with one click. This article covers what yFew readersAutomate disputes & sync alerts with Synctrack's Shopify Flow templates
Synctrack PayPal ships three ready-made Shopify Flow templates so you can react automatically to PayPal/Stripe disputes and tracking-sync failures — no code, and no workflow to build from scratch. Once Synctrack is installed, the templates appear in the Shopify Flow template browser and work on every plan, including Free. How to use it From your Shopify admin, open the Shopify Flow app and go to Templates. (If you don't have Shopify Flow yet, install it free from the Shopify AppFew readersIntegration with Shopify Flow x Synctrack PayPal
Overview: How the Synctrack PayPal x Shopify Flow integration works With Synctrack PayPal, merchants can easily integrate with Shopify Flow to set multiple workflows around the PayPal/Stripe disputes and tracking sync in their Shopify store. With this integration, you can: Automate what happens on dispute and tracking-sync events (Dispute opened, Tracking sync completed, Sync failures exceeded threshold…). Set up workflows triggered by Synctrack PayPal events, then filter them with SynFew readersAutomate dispute and sync alerts with condition-based workflows
Condition-based workflows run an action for you whenever something happens in Synctrack, such as a new dispute, a failed sync or an order from a high-risk customer. You set them up inside the app, so you don't need Shopify Flow. Available on the Premium plan and above. Create a workflow Go to Settings → Automation → Workflow and click Create workflow. You can also pick a template straight from the Start from a template card. ![](https://storage.crisp.chat/users/helpdesk/websiFew readersIntegrate with ClickFunnels, Checkify, Checkout-X
When you use Clickfunnels, we need your client ID and secret to connect with Clickfunnels and sync the tracking information. Please follow the steps below and update the required info: Login to Paypal Developer Dashboard. On the My Apps & Credentials menu, Click the Live box. Click Create App. Type App Name and click Create App. In the APP SETTINGS box, in the App feature options section. You have selected Disputes and TransactioFew readersSync tracking with Mollie payment gateway
When you use Mollie as a payment gateway, our app needs an access token to connect with Mollie and sync the tracking information. How to connect the app with Mollie Go to your Mollie account, under the Developer part, select Organization Access Tokens Select payment.read access then click the Save button ![](https://storage.crisp.chat/users/helpdesk/website/-/8/3/8/3/8383e5404a31c000/iFew readersSync tracking info for orders from Facebook & Instagram sales channels
Payments from gateways like Facebook, Instagram or credit cards often don't show the official PayPal transaction ID in Shopify. Transaction lookup finds the matching PayPal transaction for those orders so Synctrack can sync their tracking information to PayPal. It covers orders paid through PayPal on Facebook and Instagram, "PayPal Express Checkout Other" and "Credit/Debit card by PayPal". There are two ways to set it up: use a PayPal account you connected with PayPal login (recommended), oFew readersInstall on WooCommerce
Setup guide How to cancel Synctrack subscription on WooCommerce? We are sorry to see you go, but if you want to remove the app, please do as follows: 1. You subscribe using your business PayPal account Sign in to your account at paypal.com On the top right corner, hover on your account to open the dropdown menu. Click on “Account Settings” to open the setting page. ![](https://storage.crisp.chFew readers