Sync Tracking Number Setup

• Configure PayPal tracking info

  1. PayPal Account Setup Install the app on Shopify and connect the app with your PayPal account to let the app sync tracking info to PayPal. How to connect the app with your PayPal merchant account: Step 1: Add Synctrack PayPal Tracking Sync app to your app store. Step 2: Install the app to your store > App admin > Click to Settings tab > Click Connect via PayPal login **SFew readers

• Connect Stripe account for Sync tracking number

  How to connect the app with your Stripe Account? Install the app on Shopify and connect the app with your Stripe account to let the app sync tracking info to Stripe. Step 1: Install the app to your store > App admin > Click to Settings tab > Stripe settings > Click Turn on activate this feature. ![](https://storage.crisp.chat/users/helpdesk/website/-/8Some readers

• Add Ignore Sync rule

  If you want to skip syncing specific tracking numbers or tracking information from certain couriers according to your preferences, then the “Ignore Sync” feature is for you. (Applied for Basic and above users). How does the “Ignore Sync” feature work? Synctrack will automatically skip syncing the tracking information that matches the rules you have set up for future orders. You can skip syncing for: Courier name (e.g. Yunexpress,…) Courier name starts with (e.g. Yun,…) Tracking numFew readers

• Add Courier Mapping rule

  In many situations, using third-party fulfillment apps can lead to mismatched courier names. This can result in couriers being mislabeled as “Other”, a tag that doesn’t align with PayPal’s information. Some couriers, with varying regional names, might not be recognized by PayPal, causing tracking updates to be missed. With Synctrack’s ‘Courier Mapping’, you can easily correct and [synchronize the courier name from Shopify to PayPal](https://blog.synctrack.io/synctrack-matches-courier-names-to-paFew readers

• Connect Multi Stores

  In case you have more than one Shopify store, you can use the Multi-store feature to quickly access each account, save much more funds, and track the performance of all transactions across connected stores. (Applied for Premium and Unlimited users) What you should know about multi-store? Which Synctrack plan supports the Multi-store feature? This feature is only available in the **Premium **and **Unlimited **plans (you only need to have the Premium / Unlimited plan in one store tFew readers

• Check Sync Status

  You can check the Sync Status by going to the Orders tab. Sync Status You can click on the status to filter orders based on its sync status Synced: Successfully synchronized to PayPal In queue: Order is being processed synchronously ***Over quFew readers

• Upload Tracking Information and Orders by CSV / XLSX file

  The upload CSV / XLSX function lets you upload orders from other platforms with a template file. The app will automatically detect the info and helps you add tracking numbers to PayPal Step 1: Go to the Orders tab > Import Choose the Type upload as Import orders / Import tracking info  > Download Templates. ![](https://storage.crisp.chat/users/heFew readers

• Sync Info to Shopify Order Note

  Receiving many requests from customers wishing to display tracking information synchronized from the Synctrack app at Shopify admin (under the Order tab), we have recently released the new feature _ Sync Info to Shopify Order note (Applied for Pro and above users) Order synchronization information is only displayed as a Note in the Shopify order tab when the following two conditions are met: When the order happens after the feature activation time When the order is synced and the traFew readers

• Sync Digital Products

  The Sync Digital Product feature enables merchants who sell digital products to effortlessly sync transaction information to PayPal and Stripe. (Applied for Basic and above users). Follow these steps to turn on the feature and ensure smooth synchronization: Enable feature Navigate to the “Digital Product” tab in your app. Click on the “Turn on” button to enable the Sync digital product feature. ![](https://storage.crisp.chat/users/helpdesk/website/-/8/3/8/3/8383e540Few readers

• Notify buyer of submitted tracking

  How to notify customers when the app submits tracking? You can send an email notification to the buyer via PayPal support email. The email contains the tracking information uploaded. Please turn on Notify Buyer on our app by following these steps: Go to Settings > Paypal settings > Notify buyer Note that the email was sent from the PayPal support email. Our app doesn’t handle the content of the notification email ![](https://storage.crisp.chat/users/helpdesk/website/-/8/3/8/3/8383e5404Few readers

Dispute Management & Resolution Center

• Dispute Management Setup

  Disputes and chargebacks are stressful — you have to spot them in time, gather the right proof, and respond before PayPal/Stripe's deadline. Dispute Management brings the whole PayPal/Stripe workflow into your Shopify admin: Synctrack detects new PayPal/Stripe disputes in real time > notifies you the moment one is filed > gets your store ready to auto-fill the evidence PayPal/Stripe asks for and suggests additional evidences to strengthen your position in a dispute. You set everything up once uFew readers

• Connect your account for Dispute Management

  To manage disputes, Synctrack needs to connect to the PayPal/Stripe account that receives them. Connect Paypal You'll need a PayPal Business account and access to the PayPal Developer Dashboard. You can connect more than one PayPal account. The connection uses a Client ID and Secret key from your PayPal Developer Dashboard, so Synctrack can get new disputes as soon as they're filed — in real time. Step 1: Open the connect dialog Go to Settings > Dispute settings andFew readers

• View and Filter Dispute Lists

  Once Dispute settings are done, the Dispute tab gives you every PayPal dispute across your connected stores and PayPal accounts in one place — so nothing slips past a deadline. Open the Disputes list Go to the Dispute tab and open the Paypal tab — this is where your PayPal disputes appear. Each column tells you something at a glance: Dispute ID — the case's unique ID in PayPal, so you can match it with your PayPal account. Order — the linked Shopify order (click toFew readers

• Respond to a Paypal Dispute

  When you open a PayPal dispute from the Dispute tab, you can handle it end to end inside Synctrack — talk to the buyer, send an offer, escalate, accept the claim, or submit evidence. No jumping into the PayPal Resolution Center. The dispute detail page At the top is the Actions bar. Below it you'll find the case Details (Status, Dispute ID, Created and Last updated dates, Amount, Reason, Stage, the buyer's email, and shipping address) and Your conversation with the buyer.Few readers

• Submit Paypal Dispute Evidence with One-Click Auto-Fill

  This is where Synctrack saves you the most time on a PayPal dispute. Instead of digging up tracking numbers, Paypal Refund IDs, and policy links and typing them into PayPal, Synctrack reads what it already knows about your order, refund, and store — and pre-fills the evidence PayPal requires. You just review and submit. Auto-filled fields are marked with a green ✓ Synced badge. Open the evidence wizard On a PayPal dispute's detail page, click Provide evidence in the ActionsFew readers

• Submit Stripe Dispute Evidence with Auto-fill

  Stripe Dispute Management is marked BETA in-app — it's live this release while we finish validating, so some steps may change. When you respond to a Stripe dispute, Synctrack pre-fills the evidence packet from data it already has — your tracking and your Shopify order — so you mostly review instead of type. Stripe allows only one submission, so Synctrack lets you save a draft and review everything before you commit. Submit evidence Click on an open dispute on Dispute listFew readers

• Understand Your Dispute Analytics

  Dispute Analytics gives you the big picture of your store's dispute health — win rate, recovered revenue, trends, and the reasons behind your disputes — so you can spot problems early and measure whether your responses are working. Open Dispute Analytics From the Dispute tab, click View Dispute Analytics, or go to Analytics > Dispute Analytics. Set the view to Paypal Dispute (or Summary), choose an Account, and set a date range such as Last 30 days. ![](https://Few readers

FAQs

• Feature-related questions

  Should I use the app to add tracking information to Paypal while I can do it manually? It’s definitely worth trying our app even if you have a small number of orders. Our app’s plans are varied from 30 (free of charge) to unlimited orders. Let our app do its job precisely with no time, and you save hours to hours to optimize your sales. Is there any chance to remove the reserve on our Paypal account by using your app? The answer can be yes or no because Paypal uses a wide range of standFew readers

• General questions

  Can I use a personal Paypal account with Shopify? No, Synctrack – Add Tracking Auto app requires the Paypal Business Account. How to install the application? Just click on this button, enter your store URL and with a few more clicks on the following steps you will get it to work in a few minutes. When do I need to start sending tracking information to Paypal? As soon as possible. It helps to build trustFew readers

• Payment-related questions

  How do I pay for the app cost? You pay through Shopify Payment. We don’t accept other payment gateways. Do I have to pay for orders I’ve submitted tracking before? It depends on whether Synctrack has processed that order before. Our app strictly operates on a "One Quota per Order" rule. No Quota Deduction (Re-syncing on Synctrack): If you use the "Process old orders" feature for orders that were already successfully synced by Synctrack in the past, your quota will **NOFew readers

• Security-related questions

  Does Synctrack – Add Tracking Auto have access to my Paypal account? We only require minimal access to your account to send tracking information, not to perform any transactions. You can see the instructions on setting up for more details. How safe is my data? Data transmission is completely encrypted from beginning to end (SSL). Moreover, Syncreack – Add tracking auto is 100% compliant with OAuth2 requests from Shopify and PayPal included. Data validation for authentication and authentFew readers

• Upgrade/degrade subscription plan

  1. How to upgrade the App Plan Under the “Subscription plans” tab, you can view the pricing table with detailed information. Just click the “Choose Plan” button for which plan you want to upgrade. There are 2 options for you to pay: Pay monthly Pay annually After choosing the plan, you will be asked to process old orders or not. Note: *– TheFew readers

• Why Paypal limits account and hold the money without any reasons

  There are several reasons why PayPal may limit your account and hold your money. 1. Your PayPal account is new and has not been verified After creating your PayPal account, you must verify it first by submitting your ID and the required information. Until your account is verified, PayPal may hold any money you receive from customers. In addition, new accounts are treated as higher risk. When an account is new, PayPal may hold a larger portion of incoming funds — and in some cases the fulFew readers

Integrations

• Using Synctrack PayPal Tracking with Shopify Sidekick

  Synctrack now integrates with Shopify Sidekick, the AI assistant built into your Shopify Admin. You can ask Sidekick natural-language questions about your PayPal/Stripe disputes and your tracking sync — "Which disputes need my response?", "Any orders not synced to PayPal this week?" — and get answers pulled directly from Synctrack, without opening the app. When a dispute needs action, Sidekick can take you straight to the right page in Synctrack with one click. This article covers what yFew readers

• Integrate with ClickFunnels, Checkify, Checkout-X

  When you use Clickfunnels, we need your client ID and secret to connect with Clickfunnels and sync the tracking information. Please follow the steps below and update the required info: Login to Paypal Developer Dashboard. On the My Apps & Credentials menu, Click the Live box. Click Create App. Type App Name and click Create App. In the APP SETTINGS box, in the App feature options section. You have selected Disputes and TransactioFew readers

• Sync tracking with Mollie payment gateway

  When you use Mollie as a payment gateway, our app needs an access token to connect with Mollie and sync the tracking information. How to connect the app with Mollie Go to your Mollie account, under the Developer part, select Organization Access Tokens Select payment.read access then click the Save button ![](https://storage.crisp.chat/users/helpdesk/website/-/8/3/8/3/8383e5404a31c000/iFew readers

• Sync tracking info for orders from Facebook & Instagram sales channels

  For orders from Facebook and Instagram sale channels, we need your PayPal client ID and secret to match sale channels invoice id with Paypal transaction and sync the tracking information. Please follow the steps below and update the required info: Go to Paypal Developer Dashboard and log in with your account (If you’ve already logged in, skip this step). On the navigation bar, go to “Apps & Credentials” menu. Switch to “Live mode” using the toggleFew readers

• Install on WooCommerce

  Setup guide How to cancel Synctrack subscription on WooCommerce? We are sorry to see you go, but if you want to remove the app, please do as follows: 1. You subscribe using your business PayPal account Sign in to your account at paypal.com On the top right corner, hover on your account to open the dropdown menu. Click on “Account Settings” to open the setting page. ![](https://storage.crisp.chFew readers