Sync Tracking Number Setup

• Configure PayPal tracking info

  1. PayPal Account Setup Install the app on Shopify and connect the app with your PayPal account to let the app sync tracking info to PayPal. How to connect the app with your PayPal merchant account: Step 1: Add Synctrack PayPal Tracking Sync app to your app store. Step 2: Install the app to your store > App admin > Click to Settings tab > Click Connect via PayPal login **SFew readers

• Connect Stripe account for Sync tracking number

  How to connect the app with your Stripe Account? Install the app on Shopify and connect the app with your Stripe account to let the app sync tracking info to Stripe. Step 1: Install the app to your store > App admin > Click to Settings tab > Stripe settings > Click Turn on activate this feature. ![](https://storage.crisp.chat/users/helpdesk/website/-/8Some readers

• Add Ignore Sync rule

  If you want to skip syncing specific tracking numbers or tracking information from certain couriers according to your preferences, then the “Ignore Sync” feature is for you. (Applied for Basic and above users). How does the “Ignore Sync” feature work? Synctrack will automatically skip syncing the tracking information that matches the rules you have set up for future orders. You can skip syncing for: Courier name (e.g. Yunexpress,…) Courier name starts with (e.g. Yun,…) Tracking numFew readers

• Add Courier Mapping rule

  In many situations, using third-party fulfillment apps can lead to mismatched courier names. This can result in couriers being mislabeled as “Other”, a tag that doesn’t align with PayPal’s information. Some couriers, with varying regional names, might not be recognized by PayPal, causing tracking updates to be missed. With Synctrack’s ‘Courier Mapping’, you can easily correct and [synchronize the courier name from Shopify to PayPal](https://blog.synctrack.io/synctrack-matches-courier-names-to-paFew readers

• Connect Multi Stores

  In case you have more than one Shopify store, you can use the Multi-store feature to quickly access each account, save much more funds, and track the performance of all transactions across connected stores. (Applied for Premium and Unlimited users) What you should know about multi-store? Which Synctrack plan supports the Multi-store feature? This feature is only available in the **Premium **and **Unlimited **plans (you only need to have the Premium / Unlimited plan in one store tFew readers

• Check Sync Status

  You can check the Sync Status by going to the Orders tab. Sync Status You can click on the status to filter orders based on its sync status Synced: Successfully synchronized to PayPal In queue: Order is being processed synchronously ***Over quFew readers

• Upload Tracking Information and Orders by CSV / XLSX file

  The upload CSV / XLSX function lets you upload orders from other platforms with a template file. The app will automatically detect the info and helps you add tracking numbers to PayPal Step 1: Go to the Orders tab > Import Choose the Type upload as Import orders / Import tracking info  > Download Templates. ![](https://storage.crisp.chat/users/heSome readers

• Sync Info to Shopify Order Note / Order Tag

  The Synctrack app lets you display synced information directly in the order's Notes on Shopify admin, so you and your team can see what happened to an order without leaving Shopify. Synctrack can now write three kinds of note — tracking sync, dispute opened and dispute result — and you can edit the wording of each one. Applied for Pro and above users. Two conditions must be satisfied for information to appear as a note: The event must occur after the feature is turned on — Synctrack does noFew readers

Dispute Management & Resolution Center

• Dispute Management Setup

  Disputes and chargebacks are stressful — you have to spot them in time, gather the right proof, and respond before PayPal/Stripe's deadline. Dispute Management brings the whole PayPal/Stripe workflow into your Shopify admin: Synctrack detects new PayPal/Stripe disputes in real time > notifies you the moment one is filed > gets your store ready to auto-fill the evidence PayPal/Stripe asks for and suggests additional evidences to strengthen your position in a dispute. You set everything up once uFew readers

• Submit Additional Evidence on a PayPal Dispute

  Already responded to a PayPal dispute and then found something that strengthens your case — a delivery confirmation, a customer email, a replacement shipment receipt? If the case has escalated to a chargeback and is still under review, you can send that evidence to PayPal straight from Synctrack. When you can use it Submit additional evidence appears in the Actions bar of a PayPal dispute only while PayPal still accepts more evidence for that case: The dispute Stage is **CHARFew readers

• How Airwallex Disputes Work in Synctrack

  How Airwallex Disputes Work in Synctrack Airwallex Dispute Management is marked BETA in-app — it's live this release while we finish validating, so some steps may change. Once your Airwallex account is connected, disputes raised on your Airwallex payments arrive on their own. Open Disputes management and select the Airwallex tab, fourth in the row after Shopify Payment. WhaFew readers

• Connect Airwallex Account for Dispute Management

  Connect Airwallex to Synctrack Airwallex Dispute Management is marked BETA in-app — it's live this release while we finish validating, so some steps may change. Synctrack connects to your Airwallex account with a scoped API key that you create yourself. A scoped key only grants the three permissions Synctrack needs — reading your payments, managing your disputes, and uploading evidence files — so Synctrack can never move your money. Available on Basic+ plan. Step 1: Create a sFew readers

• Connect your account for Dispute Management

  To manage disputes, Synctrack needs to connect to the PayPal/Stripe account that receives them. Connect Paypal You'll need a PayPal Business account and access to the PayPal Developer Dashboard. You can connect more than one PayPal account. The connection uses a Client ID and Secret key from your PayPal Developer Dashboard, so Synctrack can get new disputes as soon as they're filed — in real time. Step 1: Open the connect dialog Go to Settings > Dispute settings andFew readers

• View and Filter Dispute Lists

  Once Dispute settings are done, the Dispute tab gives you every PayPal dispute across your connected stores and PayPal accounts in one place — so nothing slips past a deadline. Open the Disputes list Go to the Dispute tab and open the Paypal tab — this is where your PayPal disputes appear. Each column tells you something at a glance: Dispute ID — the case's unique ID in PayPal, so you can match it with your PayPal account. Order — the linked Shopify order (click toFew readers

• Respond to a Paypal Dispute

  When you open a PayPal dispute from the Dispute tab, you can handle it end to end inside Synctrack — talk to the buyer, send an offer, escalate, accept the claim, or submit evidence. No jumping into the PayPal Resolution Center. The dispute detail page At the top is the Actions bar. Below it you'll find the case Details (Status, Dispute ID, Created and Last updated dates, Amount, Reason, Stage, the buyer's email, and shipping address) and Your conversation with the buyer.Few readers

• Submit Paypal Dispute Evidence with One-Click Auto-Fill

  This is where Synctrack saves you the most time on a PayPal dispute. Instead of digging up tracking numbers, Paypal Refund IDs, and policy links and typing them into PayPal, Synctrack reads what it already knows about your order, refund, and store — and pre-fills the evidence PayPal requires. You just review and submit. Auto-filled fields are marked with a green ✓ Synced badge. Open the evidence wizard On a PayPal dispute's detail page, click Provide evidence in the ActionsFew readers

• Understand Your Dispute Analytics

  Dispute Analytics gives you the big picture of your store's dispute health — win rate, recovered revenue, trends, and the reasons behind your disputes — so you can spot problems early and measure whether your responses are working. Open Dispute Analytics From the Dispute tab, click View Dispute Analytics, or go to Analytics > Dispute Analytics. Set the view to Paypal Dispute (or Summary), choose an Account, and set a date range such as Last 30 days. ![](https://Few readers

• Submit Stripe Dispute Evidence with Auto-fill

  Stripe Dispute Management is marked BETA in-app — it's live this release while we finish validating, so some steps may change. When you respond to a Stripe dispute, Synctrack pre-fills the evidence packet from data it already has — your tracking and your Shopify order — so you mostly review instead of type. Stripe allows only one submission, so Synctrack lets you save a draft and review everything before you commit. Submit evidence Click on an open dispute on Dispute listFew readers

• Auto-compile Store Policies to PDF for Dispute Evidence

  Synctrack can turn your store's policies (Refund/Return, Terms of Service, Shipping…) into PDFs and attach them as evidence when you respond to a Stripe or PayPal dispute — pulled automatically from your Shopify store, so you never copy-paste policy text or rely on a link. Available on Pro, Premium, and Unlimited plans. Set it up In Shopify, go to Settings → Policies and make sure your policies are filled in. If you don't set your policies up in Shopify, you'll need to add them by haFew readers

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Integrations

• Using Synctrack PayPal Tracking with Shopify Sidekick

  Synctrack now integrates with Shopify Sidekick, the AI assistant built into your Shopify Admin. You can ask Sidekick natural-language questions about your PayPal/Stripe disputes and your tracking sync — "Which disputes need my response?", "Any orders not synced to PayPal this week?" — and get answers pulled directly from Synctrack, without opening the app. When a dispute needs action, Sidekick can take you straight to the right page in Synctrack with one click. This article covers what yFew readers

• Integration with Shopify Flow x Synctrack PayPal

  Overview: How the Synctrack PayPal x Shopify Flow integration works With Synctrack PayPal, merchants can easily integrate with Shopify Flow to set multiple workflows around the PayPal/Stripe disputes and tracking sync in their Shopify store. With this integration, you can: Automate what happens on dispute and tracking-sync events (Dispute opened, Tracking sync completed, Sync failures exceeded threshold…). Set up workflows triggered by Synctrack PayPal events, then filter them with SynFew readers

• Automate disputes & sync alerts with Synctrack's Shopify Flow templates

  Synctrack PayPal ships three ready-made Shopify Flow templates so you can react automatically to PayPal/Stripe disputes and tracking-sync failures — no code, and no workflow to build from scratch. Once Synctrack is installed, the templates appear in the Shopify Flow template browser and work on every plan, including Free. How to use it From your Shopify admin, open the Shopify Flow app and go to Templates. (If you don't have Shopify Flow yet, install it free from the Shopify AppFew readers

• Integrate with ClickFunnels, Checkify, Checkout-X

  When you use Clickfunnels, we need your client ID and secret to connect with Clickfunnels and sync the tracking information. Please follow the steps below and update the required info: Login to Paypal Developer Dashboard. On the My Apps & Credentials menu, Click the Live box. Click Create App. Type App Name and click Create App. In the APP SETTINGS box, in the App feature options section. You have selected Disputes and TransactioFew readers

• Sync tracking with Mollie payment gateway

  When you use Mollie as a payment gateway, our app needs an access token to connect with Mollie and sync the tracking information. How to connect the app with Mollie Go to your Mollie account, under the Developer part, select Organization Access Tokens Select payment.read access then click the Save button ![](https://storage.crisp.chat/users/helpdesk/website/-/8/3/8/3/8383e5404a31c000/iFew readers

• Sync tracking info for orders from Facebook & Instagram sales channels

  For orders from Facebook and Instagram sale channels, we need your PayPal client ID and secret to match sale channels invoice id with Paypal transaction and sync the tracking information. Please follow the steps below and update the required info: Go to Paypal Developer Dashboard and log in with your account (If you’ve already logged in, skip this step). On the navigation bar, go to “Apps & Credentials” menu. Switch to “Live mode” using the toggleFew readers

• Install on WooCommerce

  Setup guide How to cancel Synctrack subscription on WooCommerce? We are sorry to see you go, but if you want to remove the app, please do as follows: 1. You subscribe using your business PayPal account Sign in to your account at paypal.com On the top right corner, hover on your account to open the dropdown menu. Click on “Account Settings” to open the setting page. ![](https://storage.crisp.chFew readers

FAQs

• Frequently asked questions

  Frequently asked questions Everything merchants ask most about Synctrack – Add Tracking Auto, grouped by topic. Getting started Can I use a personal PayPal account with Shopify? No. Synctrack – Add Tracking Auto requires a PayPal Business account. How do I install the app? Click the install button on our listing, enter your store URL, and follow the steps — it takes a few minutes. Should I use the app when I could add tracking manually? It's worth it even at a small ordFew readers