FAQs Documents
💁 SyncTrack - General FAQs
Can I use a personal Paypal account with Shopify? No, Synctrack - Add Tracking Auto app requires the Paypal Business Account. How to install the application? Just click on this button, enter your store URL and with a few more clicks on the following steps you will get it to work in a few minutes. When do I need to start sending tracking information to Paypal? As soon as possible. It helps to build trusFew readers🔐 SyncTrack - Security-related FAQs
Does Synctrack - Add Tracking Auto have access to my Paypal account? We only require minimal access to your account to send tracking information, not to perform any transactions. You can see the instructions on setting up for more details. How safe is my data? Data transmission is completely encrypted from beginning to end (SSL). Moreover, Syncreack - Add tracking auto is 100% compliant with OAuth2 requests from Shopify and PayPal included. Data validation for authentication and authenFew readers❓ SyncTrack - Functionality-related FAQs
Should I use the app to add tracking information to Paypal while I can do it manually? It’s definitely worth trying our app even if you have a small number of orders. Our app’s plans are varied from 100 (free of charge) to unlimited orders. Let our app do its job precisely with no time, and you save hours to hours to optimize your sales. Is there any chance to remove the reserve on our Paypal account by using your app? The answer can be yes or no because Paypal uses a wide range of staFew readers💳 SyncTrack - Payment-related FAQs
How do I pay for the app cost? You pay through Shopify Payment. We don't accept other payment gateways. Do I have to pay for orders I've submitted tracking before? We understand that submitting tracking for orders took a lot of your time. It's really painful work, so let the application do this for you. You can select a range of days to submit the tracking numbers, if there are some duplications, it would be resubmitted by application. How is my subscription calculated by time? YoFew readers↕️ How to upgrade/degrade App Plan
1. How to upgrade the App Plan Under the “Settings” tab, you can view the pricing table with detailed information. Just click the “Choose Plan” button for which plan you want to upgrade. There are 2 options for you to pay: Pay monthly Pay annually After choosing the plan, you will be asked to process old orders or not. Note: - The old orders will count toward your number of users this month. *- If you are using multi-store integration, the subscriptFew readersHow to install Synctrack on WooCommerce?
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integrations
⏫ How to set up the integration with ClickFunnels & Checkify, Checkout-X?
When you use Clickfunnels, we need your client ID and secret to connect with Clickfunnels and sync the tracking information. Please follow the steps below and update the required info: Login to Paypal Developer Dashboard. On the My Apps & Credentials menu, Click the Live box. Click Create App. Type App Name and click Create App. In the APP SETTINGS box, in the App feature options section. You have selected DisFew readers☑️ How to sync tracking info for orders from Facebook & Instagram sale channels
For orders from Facebook and Instagram sale channels, we need your PayPal client ID and secret to match sale channels invoice id with Paypal transaction and sync the tracking information. Please follow the steps below and update the required info: Go to Paypal Developer Dashboard and log in with your account (If you’ve already logged in, skip this step). On the navigation bar, go to “Apps & Credentials” menu. Switch to “Live mode” using the toFew readers✳️ How to sync tracking when you use Mollie payment gateway
When you use Mollie as a payment gateway, our app needs an access token to connect with Mollie and sync the tracking information. How to connect the app with Mollie Go to your Mollie account, under the Developer part, select Organization Access Tokens Select payment.read access then click the Save buttonFew readers❌ How to cancel Synctrack subscription for WooCommerce users
We are sorry to see you go, but if you want to remove the app, please do as follows: You subscribe using your business PayPal account Sign in to your account at paypal.com On the top right corner, hover on your account to open the dropdown menu. Click on "Account Settings" to open the setting page. In the "Account Settings", open the "Money, banks and cards"Few readers
Notification Set Up
💡 Are customers notified when the app submit tracking?
Yes, you can send an email notification to the buyer via PayPal support email. The email contains the tracking information uploaded. Please turn on Notify Buyer on our app by following these steps: Go to Settings Paypal settings Notify buyer Note that the email was sent from the PayPal support email. Our app doesn't handle the content of the notification email This means a lot, helpinFew readers⚡ SyncTrack - Automatic Notification
Every time an order is fulfilled and tracking info is added to Shopify, your store notifies us instantly and automatically by Shopify. It will give the order a tracking number and tracking company. We will submit these to PayPal. This tracking number corresponds to each shipping unit.Few readers⏳ When does the app sync order information?
When the order is marked as Fulfilled on Shopify and has a tracking number then the application will receive the order information, save it to the system and process it to synchronize tracking information to PayPal automatically. You can find this progress on your admin dashboard.Few readers
Feature guides
💻 How to Sync digital product
The "Sync digital product" feature enables merchants who sell digital products to effortlessly sync tracking numbers to PayPal and Stripe. Follow these steps to turn on the feature and ensure smooth synchronization: Enabling the Feature: Navigate to the "Digital Product" tab in your app. Click on the "Turn on" button to enable the "Sync digital product" feature. Processing Old Orders:Few readers☑️ How to self-check if Stripe integration works successfully?
The shipping details are automatically synced by Synctrack if you connected to Stripe successfully Step 1: Copy a transaction ID of any Stripe order after successfully integrating Synctrack with Stripe Step 2: Log in to your Stripe account Go to tab Payments Paste the Transaction ID in the Search field to find the transaction needed to check (at step 1) If you are able to see the Shipping details in the picture below, your tracking data is synced perfectly to StripFew readers🏬 How to set up and what you should know about Multi-store feature?
In case you have more than one Shopify store, you can use the Multi-store feature to quickly access each account, save much more funds, and track the performance of all transactions across connected stores. What you should know about multi-store? Which Synctrack plan supports the Multi-store feature? This feature is only available in the Premium and Unlimited plans (you only need to have the Premium/ Unlimited plan in 1 store to connect multiple stores, other stores can stay on the Free plaFew readers🗺️ How to add an "Ignore Sync" rule?
If you want to skip syncing specific tracking numbers or tracking information from certain couriers according to your preferences, then the "Ignore Sync" feature is for you. How does the "Ignore Sync" feature work? Synctrack will automatically skip syncing the tracking information that matches the rules you have set up for future orders. You can skip syncing for: Courier name (e.g. Yunexpress,...) Courier name starts with (e.g. Yun,...) Tracking number Tracking numberFew readers⬆️ How to upload tracking information and orders by CSV file?
The upload CSV function lets you upload orders from other platforms with a template file. The app will automatically detect the info and helps you add tracking numbers to PayPal Step 1: Download Template Go to the Orders tab More Import orders by CSV/Import tracking info by CSV Download Templates.Few readers🗺️ How to add "Courier Mapping" rule?
In many situations, using third-party fulfillment apps can lead to mismatched courier names. This can result in couriers being mislabeled as "Other", a tag that doesn't align with PayPal's information. Some couriers, with varying regional names, might not be recognized by PayPal, causing tracking updates to be missed. With Synctrack's 'Courier Mapping', you can easily correct and synchronize the courier name from Shopify to PayPal (https://blog.synctrack.io/synctrack-matches-courier-names-to-paFew readers🗃️ How to use the Dispute Management function?
Introduction In today's digital age, businesses face the challenge of managing disputes efficiently and effectively. To address this, Synctrack proudly presents to you the new Dispute Management function, offering a range of benefits that streamline the process and ensure a smooth resolution for all parties involved. This function can: Realtime update new disputes as soon as they are filed to PayPal and the status of current disputes. Mapping Shopify’s order to corresponding dispuFew readers🗞️ How to use the Dispute Resolution function?
Introduction Synctrack now comes with a powerful dispute resolution function designed to streamline the process of handling disputes. This function offers a range of benefits that enable merchants to resolve disputes effectively and maintain customer satisfaction: Work towards a resolution collaboratively with customers through real-time chat Send offers, such as partial refunds, replacements, or alternative arrangements, directly to customers. Issue full refunds and acceptFew readers✅ How to check Sync Status?
You can check the Sync Status by going to the Orders tab. Sync Status You can click on the status to filter orders base on its sync status Synced: Successfully synchronized to PayPal Pending: Orders are waiting to be synchronized Over quota: Over quota means the number of orders submittedFew readers🌠 How to create Stripe token to integrate Synctrack with Stripe?
Learn how to get the Stripe token and transfer it to us for successful integration. Step 1: Go to the tab Developers on the right corner Step 2: Go to the tab API keys Step 3: Click Create restricted key *Step 4Few readers🗒️ Sync Info to Shopify Order Note
Receiving many requests from customers wishing to display tracking information synchronized from the Synctrack app at Shopify admin (under the Order tab), we have recently released the new feature Sync Info to Shopify Order note ( Applied for Pro and above users) Order synchronization information is only displayed as a Note in the Shopify order tab when the following two conditions are met: When the order happens after the feature activation time When the order is synced andFew readers📖 Quick help
By accessing to quick help, you can have knowledge of sync error instantly We build Quick Help to help you get access to the sync error by yourself. With Quick Help, you can be instructed to solve the issue ASAP aside from reaching out to customer support. There are 7 types of sync errors you might need to know 👉 Order pending Issue: There are 2 reasons which lead to pending orders not synced to PayPal/Stripe Reason 1: The system is processing synchronization which takes from 1 to 3 minutesFew readers👍 Filter orders based on indicator titles
By clicking on each title in the indicator box which is shown on the tab Analytics, you can directly go to the order list which has been filtered based on the indicator 💡 For example: If you click on "Paypal & Stripe orders", you will be navigated to the tab Orders which shows all of the orders with Paypal & Stripe as payment gateways.Few readers🎊 How to connect the app with your Stripe Account? - Add Tracking Auto app
Install the app on Shopify and connect the app with your Stripe account to let the app sync tracking info to Stripe. Step 1: Install the app to your store =App admin =Click to SETTINGS tab =Stripe settings Click Turn on Sync Step 2: Login your Stripe Account =Go to the tab Developers on the right corner (https://storage.crisp.chat/users/helpdesk/website/8383e5404a31c000/image1agoFew readers