Understand Your Dispute Analytics
Dispute Analytics gives you the big picture of your store's dispute health — win rate, recovered revenue, trends, and the reasons behind your disputes — so you can spot problems early and measure whether your responses are working.
Open Dispute Analytics
From the Dispute tab, click View Dispute Analytics, or go to Analytics > Dispute Analytics. Set the view to Paypal Dispute (or Summary), choose an Account, and set a date range such as Last 30 days.
The Manage Active Disputes banner at the top links straight to your open cases — click View Dispute List to resolve them before deadlines expire.
What you'll see
- KPI tiles — Total Disputes, Open Disputes, Win Rate, and Recovered Amount, each with the change versus the previous period. Click the Open Disputes tile to jump straight to your open cases.
- Disputes by Stage — a donut showing Need Response, Under Review, and Resolved.
- Top reason codes — your most common dispute reasons, ranked.
- Disputes over time — your dispute trend over recent months.
Every chart has a By count / By value toggle, so you can switch between the number of disputes and their dollar value.
Filter your dispute metrics: Use the gateway dropdown menu to seamlessly switch between your Summary, PayPal, and Stripe dispute analytics.
Related articles: View and Filter Your Disputes · Respond to a PayPal Dispute
Not finding what you are looking for? Chat with us or send us an email at [email protected] — we're always right there to give you a full hand.
Updated on: 23/06/2026
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