Trakow now integrates with Shopify Sidekick, the AI assistant built into your Shopify Admin. You can ask Sidekick natural-language questions about your shipments — "Where is order #1234?", "Any delayed orders today?" — and get answers pulled directly from Trakow, without opening the app. Every answer comes with a one-click link back to the exact shipment or filter view in Trakow, so you can drill in when you need more detail.
This article walks you through what you can ask, what to expect back, and what to do if something doesn't work.

Note on naming*: Inside Shopify Sidekick, this integration appears as "Synctrack OrderTrack" — that's the app's Shopify App Store listing name. Throughout this article we use "Trakow", but they refer to the same app.*

What is Shopify Sidekick?

Shopify Sidekick is the AI assistant that lives inside your Shopify Admin. You can open it from any page in Admin and ask questions in plain language — about your store, your orders, your products, or (now) your shipments. Sidekick is free on every Shopify plan and does not require any additional setup on your side.
When a merchant question is about tracking, delivery status, or shipments, Sidekick automatically routes it to Trakow and returns the answer inline in the conversation.

Requirements

To use Trakow through Sidekick, you need:

• Trakow (Synctrack OrderTrack) installed in your Shopify store (any plan — Free, Launch, Scale, or Pro)
• Shopify Sidekick available in your Admin (this depends on Shopify's rollout for your region and store type — most stores have it enabled by default)

There is nothing to configure in Trakow. Once Trakow is installed and Sidekick is available, the integration is active automatically.

First-time consent

The first time you ask Sidekick a tracking-related question, Sidekick will ask for your permission before accessing Trakow data: "To check your order tracking via Synctrack OrderTrack, I'll need your permission to access that app's data. Do you consent?"
Choose Yes to allow it for this one request, or Yes, and don't ask again to grant permission for future requests as well. If you pick the "don't ask again" option, subsequent tracking questions run without the consent prompt.
You can revoke or reset this permission at any time from Sidekick's settings.

What you can ask Sidekick

Sidekick can call Trakow to answer four types of questions.

1. List recent shipments

Ask for an overview of your latest shipments, optionally filtered by status — in transit, delivered, out for delivery, exception, and so on.
Example questions:

• "Show me my recent shipments"
• "How's my order tracking so far?"
• "List all shipments currently in transit"
• "Which orders were delivered this week?"

Sidekick will group the response by status and list the most recent shipments in each group with the order number and carrier.

2. Check delayed shipments

Ask about delayed shipments and Sidekick will surface anything that has been in transit longer than a set threshold. By default this is 7 days.
Example questions:

• "Any delayed shipments?"
• "Which orders are delayed?"
• "Show me shipments that haven't moved in over a week"

Sidekick will list the delayed orders with carrier and current status, and often flag the most concerning ones (e.g. shipments still in Pending or Info Received with no carrier movement).

3. Track by order number

Ask about a specific Shopify order and Sidekick returns its tracking details.
Example questions:

• "Give me tracking details of order #1823"
• "Where is order #1234?"
• "Has order #5678 been delivered yet?"

If a Shopify order has been split into multiple shipments (partial fulfillment), Sidekick returns tracking for all shipments on that order.

4. Track by tracking number

Ask about a specific carrier tracking number directly.
Example questions:

• "What's the status of tracking YT2617500701451676?"
• "Look up tracking 4481309009"

Tip: You don't need to phrase questions with the word "Trakow" or "Synctrack". Sidekick recognizes tracking, shipment, delivery, and order-status questions and routes them automatically.

What Sidekick returns

For lookups by order or tracking number, Sidekick returns:

• Carrier (e.g. YunExpress, DHL, Australia Post)
• Tracking number
• Current status (e.g. In Transit, Delivered, Info Received, Pending)
• A note if the shipment is delayed

For lists (recent shipments, delayed shipments), Sidekick returns a grouped or tabular summary with the order number, carrier, and status for each shipment.
For deeper details — full checkpoint history, location scans, timeline of events — Sidekick will point you back to Trakow. Open the app to see the full shipment detail.

Quota behavior

Queries through Sidekick do not count toward your tracking quota. Asking Sidekick to list shipments, check delays, or look up a specific tracking is free from a quota perspective — you can query as often as you like.
For full details on how quota works, see What happens when you go over your Order Quota.

Limitations

• Sidekick can only see tracking that has been synced into Trakow. If you just installed Trakow and orders are still syncing, or if a specific order hasn't been fulfilled yet, Sidekick won't find it. Check the Shipments board in Trakow to confirm the order is present.
• Sidekick is read-only for Trakow. It can look up shipments and check delays, but it cannot add tracking numbers, refresh a shipment, change carrier assignments, edit shipments, or modify settings. Use the Trakow app directly for those actions — including manual resync (see How to sync historical orders and refresh tracking status).
• Full timeline / checkpoint history is not returned by Sidekick. For visual timelines, individual carrier scan events, or location history, open the shipment in Trakow.
• Response length is limited. If you ask Sidekick to list "all shipments" for a store with tens of thousands of orders, it will return the most recent subset — not the full list. Open Trakow directly for full lists and advanced filtering.
• Sidekick availability depends on Shopify. If Sidekick isn't visible in your Admin yet, that's a Shopify rollout state, not a Trakow issue.

Troubleshooting

Sidekick says it can't find my tracking

• Open the Shipments board in Trakow and check whether the order is listed. If it's not there yet, wait for the sync to complete (or click Resync from the Shipments page to pull historical orders).
• Verify the tracking number or order number you're asking about is correct.

Sidekick doesn't call Trakow when I ask about tracking

• Make sure Trakow (Synctrack OrderTrack) is installed and active in your store.
• Confirm you have granted Sidekick permission to access the app's data (see First-time consent above).
• Try rephrasing the question with an explicit keyword — "tracking", "shipment", or "order status" — to help Sidekick route the question.
• If Sidekick consistently ignores tracking questions, chat 24/7 with us with a screenshot of the conversation.

The deep-link from Sidekick doesn't open the right page

• Make sure you're logged into your Shopify Admin in the same browser session.
• If the link fails or opens the wrong view, contact us with a screenshot of both the Sidekick response and the page it opened.

Sidekick isn't showing up in my Admin

Sidekick is a Shopify feature — Trakow can't enable it for you. Contact Shopify support if you'd like to check availability for your store.

Updated on: 02/07/2026